International Wood International Wood 2006 | Page 81

One-Stop Issue Resolution
Doug J. Marchand,
Executive Director
People who speak the transportation language � Logical procedures
� Consistent performance standards
�
Training and support
That's how the Georgia Ports Authority defines the
U.S. port industry's only Client Relations Center.
Focusing today on container and breakbulk
issue resolution, the GPA is also exploring future
enhancements to the CRC in the areas of contact
management application, issue tracking and analysis,
process improvement initiatives, service standards
and metrics, and customer satisfaction studies.
WebAccess, an easy-to-use web application
provides port-users with real-time cargo status.
Visit webaccess.gaports.com.
CRC 800.GPA.9060 Cargo 912.963.5526
Pricing 912.963.5524 Technical 912.963.5525