International Wood International Wood 2005 - Page 71

One-Stop Issue Resolution Doug J. Marchand, Executive Director People who speak the transportation language � Logical procedures � Consistent performance standards � Training and support That's how the Georgia Ports Authority defines the U.S. port industry's only Client Relations Center. Focusing today on container and breakbulk issue resolution, the GPA is also exploring future enhancements to the CRC in the areas of contact management application, issue tracking and analysis, process improvement initiatives, service standards and metrics, and customer satisfaction studies. WebAccess, an easy-to-use web application provides port-users with real-time cargo status. Visit webaccess.gaports.com. CRC 800.GPA.9060 Cargo 912.963.5526 Pricing 912.963.5524 Technical 912.963.5525