International Focus Magazine Vol. 3, #8 | Page 38

Q: At that posting, what was the most interesting problem you helped solve between the US and that coun- try? A: Throughout the world all the United States Embassies provide health insurance for their locally employed staff. Being a new coun- try, Juba did not have any insurance companies that we could contract with so our locally employed staff would have to provide all the money up front for their medical expenses and would be reimbursed by the em- bassy afterwards. This was a problem because many of them could not af- ford the upfront costs and it was an incredible hardship on them. The entire time I was posted there, my team and I worked to find a solution. A new clinic finally came into Juba that was clean, had good equipment, doctors, and even an ambulance. Af- ter negotiating with the clinic, we reached an agreement where our staff could go there and the clinic would bill the embassy directly rather than the employee paying up front. The negotiations were not the hardest part, but getting everything approved through our headquarters in Wash- ington D.C. was a long and arduous process. A week after I left Juba ev- erything was finally established and it was a paramount accomplishment. like to visit the other states under our jurisdiction in the midwest. My big- gest goal is to provide outstanding service to the consulates in our re- gion because it is a critically impor- tant service for the community. Having the opportunity to have a conversation with Mrs. Blunt was a great experience. Hearing about her story gave me a new perspective of what it means to join the Foreign Service and reinforced my belief of how important international rela- tions are. Globalization is key to the Q: What are some future goals you future of making the world a better would like to achieve while serving in place by connecting people from dif- your position? ferent cultures and countries. It opens your eyes to beautiful traditions and A: I want to get out and visit the history enriched by the wide expanse consulates, meet the consul generals, of different people that make up the and see their facilities. I would also human race. MATHEW KNOWLES HAS HIS SIGHTS ON NEW ADVENTURES IN MUSIC AND PUBLISHING Crea�ng clarity out of chaos, one sentence at �me . . .      How would you like to have the documentaƟon and training you need to grow your business and make it safer? We can help! We have 20+ years’ experience helping companies produce quality documentaƟon and training services that can support your mission to ensure a competent, capable, and informed workforce. Shea provides exper�se in the following areas: Wri�ng   Manuals  Procedures  Proposals  Technical Reports  Scribing  Training  Custom‐designed   Learner‐owned   Blended Learning  Web‐based   Performance Improvement  Contact us to get more informa�on about our free document  assessment at [email protected].   11602 Burdine St • Houston, TX •77035     713‐723‐9142 • www.sheaws.com   38 iF Magazine | September 2018 iF Magazine | www.iFMagazine.net 39