INTELLIGENT CLOUD
Success in
this digital
world requires
flipping from a
‘legacy-first’ to
an outside-in,
‘digital-first’
leadership
mindset.
T
Mark Ackerman, Sales Director, Middle East, ServiceNow.
Legacy ITSM systems
ill-equipped to
empower enterprises
in digital economy
As technology evolves and workforce expectations
change, businesses, IT leaders and workers must adapt,
instead of digging their heels in, if they want to succeed
moving forwards says Mark Ackerman, Sales Director,
Middle East, ServiceNow.
rends like digitalisation change the
way IT is operated, managed and
delivered. It offers tremendous
opportunities, but only for those
businesses willing to act. According to a
recent Gartner study, “Digitalisation is no
longer a sideshow; it has moved to centre
stage and is changing the whole game.”
While the technology landscape
is changing, so too is the personnel
landscape; and today’s evolving workforce.
Millennials bring unique capabilities,
especially as the first ‘native technologist’
generation. According to The 2015
Millennial Majority Workforce, study
results, commissioned by Elance-oDesk
and Millennial Branding in October 2014,
they are “more technologically adept,”
and are not afraid to seek out answers to
their questions. They also have definite
expectations about how digital systems
should behave. Millennials see a significant
gap between their experience of digital
systems on the consumer side and the
reality of what digital systems in the
enterprise can deliver. IT must shrink
that gap if it wants to boost millennials’
productivity and, more importantly,
harness their talents to help differentiate
the business moving forward. The same is
also true for non-millennials.
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