ENTERPRISE TECHNOLOGY
Peter Quinlan is Vice President Unified Communications and Collaboration Product Management at Tata Communications that communication and collaboration tools rely on was designed 15 years ago .
Each enterprise ’ s UCaaS journey is unique , depending on its starting point and its business priorities . What all these journeys have in common however , is that users need to have all elements of communications – voice , instant messaging , video , at their fingertips , and these elements must work seamlessly together .
Instead of big bang UCaaS deployments , which can be risky , hugely disruptive to the business and may not get employees ’ buy-in , enterprises should adopt a modular approach . They should start where they can make the biggest
impact and transform how employees are able to work together .
This step-by-step approach also enables enterprises to sweat their existing assets for maximum return , instead of replacing all existing tools with new ones . Each individual UCaaS projects also needs to achieve its own return on investment . Each part has to deliver tangible benefits in terms of productivity gains and user experience .
In the age of mobile , cloud and anywhere working , unified collaborative communication technologies are critical for boosting productivity in enterprises . They enable employees to access a wealth of different applications and data , anywhere , anytime , using the device of their choice .
RELATIONSHIP WITH MERCEDES AMG PETRONAS
Communications as a Service or UCaaS platforms . These UCaaS solutions lower the hurdles for enterprises to unify their communication systems , and empower teams anywhere in the world to work together effectively , enhancing collaboration and boosting productivity .
Communication and collaboration , from instant messaging and video calling to document sharing and email , relies on the Internet . Yet , a challenge that global enterprises can face when adopting new unified collaborative communication solutions are the lack of truly ubiquitous , superfast connectivity .
Analysts at Gartner estimate that as employees become increasingly mobile , around a third of all business meetings will be done in virtual platforms using video by 2019 . This growing use of different video technologies means that we will see a two-fold increase in global Internet traffic , putting the world ’ s networks under enormous pressure .
Yet , network performance can make or break unified collaborative communication in an enterprise . It is impossible to empower your employees if the network
In 2013 , Tata Communications partnered with Mercedes AMG Petronas to become the Official Managed Connectivity Supplier to the team , delivering trackside connectivity for the team at all Formula 1 race locations using the Tata Communications Global Network .
Tata Communications managed connectivity solutions from the pit wall back to the team ’ s headquarters in Brackley , UK , enabled a team of dedicated specialists to analyse abundant amounts of real-time-generated data remotely contributing to vital decisions live on race day . In a sport governed by split-second decision making this translates into a critical competitive advantage .
Tata Communications ’ network has improved the speed of data transfer for the Mercedes AMG Petronas Formula 1 team by 3X , enabling critical race car telemetry and sensor data , such as tyre degradation and temperature , airflow , aerodynamics , throttle , brake and oil temperature , and movements inside the gear box , to be transferred in less than a quarter of a second from a racetrack anywhere in the world to the team ’ s factory in the UK and vice versa .
20 Issue 04 INTELLIGENT TECH CHANNELS