INTELLIGENT CLOUD
ServiceNow and Box power the future of work for the enterprise
New integration provides access across platforms to create an enhanced collaboration and employee experience .
S erviceNow and Box , two industryleading cloud services companies that drive Digital Transformation for enterprises across industries , announced they are integrating their platforms to provide customers with an enhanced collaboration and content management experience for their most important business processes .
The two companies are boosting productivity for workers , making it easier to securely collaborate on their most important content and make work , work better for people . The new capabilities give employees direct access to important documents and folders stored and managed in Box ’ s cloud content management platform , directly from the Now Platform , which helps companies deliver great employee experiences through the easy management of business processes across the enterprise , including IT , HR , customer service and security .
“ Today ’ s employees expect great digital experiences , at home and at work . That means it ’ s more important than ever for companies competing in the war for talent to embrace technology that makes the employee experience simpler , faster , better ,” said CJ Desai , Chief Product Officer at ServiceNow .
“ The integration of Box with our cross-company workflow platform gives employees what they need , where and when they need it and is an important step in our mission to make the world of work , work better for people .”
“ Digital businesses of the future will be driven by best-of-breed applications connecting to each other and ensuring that people can collaborate on content wherever they work ,” said Jeetu Patel , Chief Product Officer at Box .
“ With the announcement , teams using the Now Platform will be able to create new users and groups , as well as securely access , preview and share files right within the Now Platform . We are excited to be working with ServiceNow to make collaboration on enterprises ’ most critical content seamless , simple and secure .”
Powering digital business with ServiceNow and Box
ServiceNow developed the Box integration with ServiceNow ’ s IntegrationHub , which enables anyone to automate complex processes with codeless workflows in an intuitive , natural language user interface . The integration will allow companies and their employees to :
• Increase productivity : Workers will have faster , more flexible access to Box content from within the Now Platform by leveraging common Box actions like the ability to provision users , search for files , create groups , share content and create collaboration folders to associate with
cases being worked on . In addition , users can now preview their files – including PDFs , images and text files – without ever having to leave the Now Platform
• Streamline onboarding of employees : Through ServiceNow Enterprise Onboarding and Transitions , companies can provision a new Box account on day one so employees have early access to all the applications and tools needed to be successful . Companies can also easily manage an employee ’ s account when there is a role change while maintaining the security and governance capabilities of files stored in Box
• Customise at scale : Companies can easily and quickly build their own workflows to meet their business needs and customise the Box integration with ServiceNow Flow Designer and ServiceNow IntegrationHub
CJ Desai , Chief Product Officer , ServiceNow
The integration is scheduled to be available on the ServiceNow Store this year . •
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