Intelligent Tech Channels Issue 16 - Page 34

INTELLIGENT CLOUD Last year Verizon suffered a breach that resulted in the personal data of six million customers being leaked online. The cause? A misconfigured setting on a cloud server owned by a third-party. That’s six million people, potentially more, unhappy with Verizon. Then Verizon itself unhappy with a vendor. And the media swirling around all of them, with questions aplenty and blame to apportion. Similarly, when GitLab suffered a database outage, 5,000 projects and 700 customers were affected, according to their own postmortem statement, causing huge problems for a sizeable chunk of the provider’s user base. The problem for cloud service providers is that expectations around the quality and Mohamad Rizk, Manager System Engineers, Middle East at Veeam. major global business, it is vital that providers stop the tide of damaging outages, and place as much emphasis on availability and backup for customers as they do growth and acquisition. That is tomorrow’s cloud battleground. Cloud provision is a vast and growing market. Forrester estimates that it will be worth $178 billion in 2018, up from $146 billion in 2017, and things are getting fiercely competitive. For all that, it remains the case that AWS is dominant, with some experts predicting ownership of approximately 35% of the market. Meaning that prominent incumbent brand name providers and ambitious newcomers are all competing for comparatively small portions of the pie. This explains the ambitious business growth and customer acquisition plans many providers have been executing over the past couple of years. A spate of recent mergers, including ANS acquiring Webantic and McAfee taking on Skyhigh, demonstrates how leading tech firms are trying to diversify their cloud offering and strengthen their arm in a market that is demanding more and more. The question everyone involved in cloud has to answer, however, is how do you support the customers who are already on board? 34 The question everyone involved in cloud has to answer, is how do you support the customers who are already on board? availability of cloud services are on the rise. Countless individuals and businesses are placing their trust in specialist cloud service providers, and they expect their data, tools and applications to be stored securely and available precisely when they need them to be. The upshot of those expectations is that errors, such as those encountered by Verizon and GitLab, quickly become viewed as unacceptable. Busine ΝΝ•Μ)±•Π‘½έΈ‰δ±½ΥΑ…ΙΡΉ•Ί…Ι”±₯…‰±”)ΡΌΡ…­”Ρ‘•₯ȁΥΝΡ½΅•Ί•±Ν•έ‘•Ι”Έ)]‘₯±”₯Ή‘₯Ω₯‘Υ…°ΥΝΡ½΅•ΊݑΌΝΥ™™•Θ)…Ω…₯±…‰₯±₯Ρδ₯ΝΝՕ́…Ή‘…Ω”ΑΙ½©•ΡΜ)‘•Ι…₯±•‰δ₯ΝΝՕ́έ₯Ρ Ρ‘•₯ȁ±½ΥΝ•ΙΩ₯”)ΑΙ½Ω₯‘•Θ…Ι”±₯­•±δΡΌ‘ΌΡ‘”Ν…΅”Έ) Ι•…‘•Μ°½ΥΡ…•Μ…Ή‘…­Μ…ΈΕΥ₯Ρ”)•…Ν₯±δ±•…ΡΌΡ‘”™±₯‘Ё½˜•ΉΡ•ΙΑΙ₯Ν”…Ή)M5ΥΝΡ½΅•ΙΜ°Α…ΙΡ₯Υ±…ɱ䁅́ΑΙ½Ω₯‘•Θ)Νέ₯э‘₯Ήœ•Ρ́•…Ν₯•Θ…Ή½΅Α•Ρ₯Ρ₯½Έ)™₯•Ι•ΘΈMΌ°₯Ё₯́ΥΐΡΌ±½ΥΝ•ΙΩ₯”)ΑΙ½Ω₯‘•ΊѼ•ΉΝΥΙ”Ρ‘…Ёё•₯ȁ͕ΙΩ₯”έ₯±°)Ή½Π±•ΠΥΝΡ½΅•Ί‘½έΈΈ)́₯Ё‰•½΅•Μ΅½Ι”₯΅Α½ΙΡ…ΉΠΡΌ)‘₯™™•Ι•ΉΡ₯…Ρ”₯ΈΡ‘”±½ΥΑΙ½Ω₯Ν₯½Έ)΅…Ι­•Π°½Ή”½˜Ρ‘”ΑΙ₯΅…Ι䁅ɕ…́„±½Υ)Ν•ΙΩ₯”ΑΙ½Ω₯‘•Θ…ΈΝ•±°₯ΡΝ•±˜₯́₯Έ΅…­₯Ήœ)…ΝΝΥΙ…Ή•Μ…‰½ΥЁ͕ΙΩ₯”…Ω…₯±…‰₯±₯Ρδ°)‘…Ρ„ΑΙ½Ρ•Ρ₯½Έ…Ή‰…­ΥΐΈ%Έ½Ρ‘•Θ)έ½Ι‘Μ°Ι•΅½Ω₯ΉœΡ‘”Ι₯Ν¬½˜Ρ‘₯ΉΜΡ‘…Ё±•Π)ΥΝΡ½΅•Ί‘½έΈ…Ή΅…­”Ρ‘”Ή•έ́₯ΈΡ‘”)ΑΙ½•ΝΜ°…́΅Υ …́Α½ΝΝ₯‰±”Έ)½Θ•α…΅Α±”°έ•Ι”Y•Ι₯ι½»ŠeΜ)ΥΉ™½ΙΡΥΉ…Ρ”±½ΥΑ…ΙΡΉ•ΘΡΌ‘…Ω”‘…„)±½Υ‰…­ΥΐΝ½±ΥΡ₯½Έ‘•½ΥΑ±•™Ι½΄)₯Ρ́ΑΙ₯΅…Ιδ₯Ή™Ι…ΝΡΙՍΡΥΙ”°Α•Ι‘…Άё”)‘Υ΅…Έ•Ιɽȁё…Ё±•ΡΌΡ‘”Ν₯ΰ΅₯±±₯½Έ)Υ͕ȁ±•…¬΅₯‘ЁΉ½Π‘…Ω”‘…ΝՍ )ΑΙ½™½ΥΉ½ΉΝ•ΕΥ•Ή•ΜΈ)M₯΅₯±…ɱ䰁‘…₯Ρ1…‰ΟŠd‘…Ρ„‰••Έ)ΝΥΑΑ½ΙΡ•‰δ…Έ₯΅΅•‘₯…Ρ”‘…Ρ…‰…Ν”)Ι•½Ω•ΙδΝ½±ΥΡ₯½Έ°Ρ‘½Ν”€Τ°ΐΐΐΑΙ½©•ΡΜ)΅₯‘Ё‘…Ω”Ι•΅…₯Ή•½ΈΡΙ…¬Έ)]‘₯±”°½ΈΡ‘”Ν΅…±±•Θ•Ή½˜Ρ‘”)ΝΑ•ΡΙΥ΄°₯˜!₯Ρ ‘…ΣŠé±½ΥΡ₯•Θ‘…)‰••Έ‰•ΡѕȁΝΥΑΑ½ΙΡ•°Ν•ΙΩ₯”‘₯ΝΙΥΑΡ₯½Έ)΅₯‘ЁΉ½Π‘…Ω”‰••ΈΝΌ‰……™Ρ•ΘΡ‘”)Ν•ΙΩ₯”έ…́‘…­•Έ)=˜½ΥΙΝ”°₯Ё₯́•…ΝδΡΌΑΙ½Ω₯‘”έ₯Ν‘½΄)έ₯Ρ ‘₯Ή‘Ν₯‘ΠΈ ΥЁё•Ν”½ΥΉΡ•Ι™…ΡΥ…°)•α…΅Α±•Μ½˜έ‘…Ё΅₯‘Ё‘…Ω”‰••Έ…Ι”…±°)…‰½ΥЁ₯Ω₯Ήœ±½ΥΝ•ΙΩ₯”ΑΙ½Ω₯‘•Ίё”)‰•ΝЁ‘…Ή”ΡΌΝΥΙΩ₯Ω”ΑΙ½‰±•΅Μέ₯Ρ Ρ‘•₯Θ)Ν•ΙΩ₯”₯ΈΡ‘”™ΥΡΥΙ”ΈΉ‘•±Α₯ΉœΡ‘•΄ΡΌ)Ι•Ρ…₯ΈΡ‘”ΥΝΡ½΅•Ίё•δ‘…Ω”έ½Ι­•ΝΌ)‘…ɐΡΌ…ΕΥ₯Ι”Έ)%ΈΡ‘”Ν₯΅Α±•ΝЁѕɡ̰έ”…ΉΉ½Π)‘Ό…ΉεΡ‘₯Ήœ…‰½ΥЁё”‘…­ΜΡ‘…Π)½ΉΡ₯ΉΥ½Υͱ䁑₯ΝΙΥΑΡ•€ΘΐΔ܁Ή½άΈ)!½έ•Ω•Θ°έ”…Έ±•…ΙΈ™Ι½΄Ρ‘•΄°ΝΌ)Ρ‘…Π€ΘΐΔγŠé‰₯•ΝЁ½ΥΡ…•Μ±₯ΝΡ́΅₯‘Ё‰”)‘…Ι‘•ΘΡΌ½΅Α₯±”ΈΉέ‘•ΈΡ‘”Ν½±ΥΡ₯½Έ)ΡΌΝΌ΅…Ήδ½˜Ρ‘”‰₯•ΝЁ‘…±±•Ή•Μ)₯ΈΡ•‘Ή½±½δ₯́Ν₯΅Α±δ‘…ΙΉ•ΝΝ₯ΉœΡ‘”)Α½έ•Θ½˜±½Υ‰…­ΥΐΡΌΝΥΑΑ½ΙЁ±½Υ)ΑΙ½Ω₯Ν₯½Έ°₯Ё͕•΅Μ™½½±₯Ν Ή½ΠΡΌΡ…­”)Ν½΅”Α½Ν₯Ρ₯Ω”…Ρ₯½ΈΈƒΎ ˆ)%ΝΝΥ”€ΔΨ)%9Q11%9PQ  !991L