Intelligent Tech Channels Issue 15 | Page 28

REGIONAL CHANNELS Technology Partners was responsible for the entire automation update programme including system design, and the supply, and deployment of all network and computer equipment, including core Cisco switches, HP servers, 860 IP phones and nearly 1500 desktops and laptops. Full integration of the system required VSAT connectivity for 14 BOSA sites, and staff training. Ÿ Ÿ A major communications infrastructure project for Iraq Telecommunications and Postal Company was completed by Technology Partners in 2010. The project required the deployment of over 270Km of redundant fibre infrastructure to connect the Basra International Airport area to Iraq Telecommunications and Postal Company, Southern SDH Network. This project is a critical component of Iraq’s Regional Core NGN Infrastructure upgrade to develop nationwide fibre communications. The project was completed to schedule and budget, and without incident, entirely by Technology Partners’ Iraqi engineers and technicians operating with no external security. Ÿ Ÿ Technology Partners, working with General Dynamics and Commtech, designed and implemented the ArabSat Standard B Earth Station project for the Iraq Telecommunications and Post Company. The earth station was damaged during the war and was part of the Iraq Reconstruction Program. The ArabSat consortium provides voice communications between all member states. The project, based around an 11M Standard B earth station, provided ITPC with 40 E1 2.048 Mbps, G.703 trunk circuits with at least one E1 circuit for each of the 14-member states. The system utilises compression techniques to convert the forty trunk circuits to ten bearer circuits. The bearer circuits are then connected to a microwave system for transmission from the customer demarcation location to the earth station. This project was completed in August 2005. 28 Ÿ Ÿ Iraq Telecommunication and Postal Company is the incumbent wireline service provider in Iraq. In 2005 Technology Partners was awarded the project to completely overhaul ITPC’s antiquated billing system. The scope of work included an LHS billing and customer care system running on the latest Sun platform, with interfaces to more than 200 remote exchange offices. Ÿ Ÿ Technology Partners was also responsible for the supply and installation of Xerox and Pitney Bowes production printing and enveloping machines. The project included a state- of-the-art 200 sqm datacentre with under floor air conditioning, card access security system, automatic fire system, generators, and 8-hour UPS. The network components included 2x Cisco 6509E core switches, 250 x Cisco 1841 routers for remote sites and 14 x 7204 for provincial operations. The initial project was completed in 18 months. Ÿ Ÿ Technology Partners implemented a major Internet Service provisioning project for Newroz, the Internet Service Provider licensed to deliver ISP services in Erbil, Kurdistan. The system supports dialup, DSL, and CDMA wireless connections as well as an MPLS VPN service. The IP MPLS core network utilises a Cisco 12000 series GSR router and a Cisco 7606 router at each remote POP. The project involved implementation of Microsoft Active Directory, Microsoft Exchange Server and Microsoft SQL Server at the datacentre to host the billing database and user authentication, authorisation and acounting system. Ÿ Ÿ Newroz Telecom in Kurdistan needed to improve its customer contact centre experience as well as improve operations with a major upgrade to its Customer Call Centre. After careful consultation they chose a Cisco Unified Contact Centre Express Version 7 solution alongside Cisco Agent Desktop CAD and Advanced Quality Management AQM. The solution has helped them to improve customer interaction by measuring agent performance, customer experience and Interactive Voice Response IVR performance. Technology Partners procured all the hardware including IBM servers, Cisco telephones, Plantronics headsets, Dell EMC PCs and the Cisco Unified Contact Center Express V7 software. Technology Partners also undertook the complete integration of the system and conducted user training for all contact centre staff. Ÿ Ÿ During 2010, Technology Partners delivered a complete IT Wide Area Network WAN to connect eleven remote Korek Telecom offices with the headquarters in Permam. The network provides VOIP and data services over an E1 interface, enabling streamlined operations for the service provider. The project included a Cisco Unified Communications Infrastructure implemented across Iraq in the cities of Erbil, Sulaimaniyah, Duhok, Baghdad, Kirkuk, Mosel, Basra, Shingal, Akry, Soran and Khanaqin. Ÿ Ÿ Mansour Melia Hotel in Baghdad required a complete communications, media and security network infrastructure before launching the hotel. Technology Partners was selected to design, procure, install and configure the entire system which comprised of network infrastructure, VOIP system, internal IP CCTV and guest IPTV. The communications infrastructure included Cisco access and core switches, Unified Communications Manager UCM software, an IBM server, voice gateway, Unity voicemail, over 40 wireless Access Points and Controllers, 350 Cisco telephones and a firewall and a structured cabling solution. The IP CCTV system consists of over 80 Axis cameras and an ONSSI video surveillance server utilising 2 Dell servers. An 80 channel IPTV solution, complete with 350 set top boxes, makes use of a state of the art SnapTV system. Source: Technology Partners, Smart Grid and Smart City Solutions, Digital Oil Field, Security and ICT Infrastructure for the MENA Region, January 2015. Issue 15 INTELLIGENT TECH CHANNELS