REGIONAL CHANNELS
Technology Partners was responsible
for the entire automation update
programme including system design,
and the supply, and deployment of all
network and computer equipment,
including core Cisco switches, HP
servers, 860 IP phones and nearly 1500
desktops and laptops. Full integration of
the system required VSAT connectivity
for 14 BOSA sites, and staff training.
A major communications
infrastructure project for Iraq
Telecommunications and Postal
Company was completed by
Technology Partners in 2010. The
project required the deployment
of over 270Km of redundant fibre
infrastructure to connect the Basra
International Airport area to Iraq
Telecommunications and Postal
Company, Southern SDH Network.
This project is a critical component
of Iraq’s Regional Core NGN
Infrastructure upgrade to develop
nationwide fibre communications.
The project was completed to schedule
and budget, and without incident,
entirely by Technology Partners’ Iraqi
engineers and technicians operating
with no external security.
Technology Partners, working with
General Dynamics and Commtech,
designed and implemented the ArabSat
Standard B Earth Station project for
the Iraq Telecommunications and
Post Company. The earth station was
damaged during the war and was part
of the Iraq Reconstruction Program.
The ArabSat consortium provides voice
communications between all member
states. The project, based around an
11M Standard B earth station, provided
ITPC with 40 E1 2.048 Mbps, G.703
trunk circuits with at least one E1
circuit for each of the 14-member
states. The system utilises compression
techniques to convert the forty trunk
circuits to ten bearer circuits. The
bearer circuits are then connected to
a microwave system for transmission
from the customer demarcation
location to the earth station. This
project was completed in August 2005.
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Iraq Telecommunication and Postal
Company is the incumbent wireline
service provider in Iraq. In 2005
Technology Partners was awarded the
project to completely overhaul ITPC’s
antiquated billing system. The scope
of work included an LHS billing and
customer care system running on the
latest Sun platform, with interfaces to
more than 200 remote exchange offices.
Technology Partners was also
responsible for the supply and
installation of Xerox and Pitney Bowes
production printing and enveloping
machines. The project included a state-
of-the-art 200 sqm datacentre with
under floor air conditioning, card access
security system, automatic fire system,
generators, and 8-hour UPS. The
network components included 2x Cisco
6509E core switches, 250 x Cisco 1841
routers for remote sites and 14 x 7204
for provincial operations. The initial
project was completed in 18 months.
Technology Partners implemented a
major Internet Service provisioning
project for Newroz, the Internet
Service Provider licensed to deliver
ISP services in Erbil, Kurdistan. The
system supports dialup, DSL, and
CDMA wireless connections as well as
an MPLS VPN service. The IP MPLS
core network utilises a Cisco 12000
series GSR router and a Cisco 7606
router at each remote POP. The project
involved implementation of Microsoft
Active Directory, Microsoft Exchange
Server and Microsoft SQL Server at the
datacentre to host the billing database
and user authentication, authorisation
and acounting system.
Newroz Telecom in Kurdistan needed
to improve its customer contact
centre experience as well as improve
operations with a major upgrade to
its Customer Call Centre. After careful
consultation they chose a Cisco Unified
Contact Centre Express Version
7 solution alongside Cisco Agent
Desktop CAD and Advanced Quality
Management AQM. The solution has
helped them to improve customer
interaction by measuring agent
performance, customer experience
and Interactive Voice Response IVR
performance. Technology Partners
procured all the hardware including
IBM servers, Cisco telephones,
Plantronics headsets, Dell EMC PCs
and the Cisco Unified Contact Center
Express V7 software. Technology
Partners also undertook the complete
integration of the system and conducted
user training for all contact centre staff.
During 2010, Technology Partners
delivered a complete IT Wide Area
Network WAN to connect eleven
remote Korek Telecom offices with the
headquarters in Permam. The network
provides VOIP and data services over
an E1 interface, enabling streamlined
operations for the service provider.
The project included a Cisco Unified
Communications Infrastructure
implemented across Iraq in the cities of
Erbil, Sulaimaniyah, Duhok, Baghdad,
Kirkuk, Mosel, Basra, Shingal, Akry,
Soran and Khanaqin.
Mansour Melia Hotel in Baghdad
required a complete communications,
media and security network
infrastructure before launching the
hotel. Technology Partners was selected
to design, procure, install and configure
the entire system which comprised of
network infrastructure, VOIP system,
internal IP CCTV and guest IPTV.
The communications infrastructure
included Cisco access and core switches,
Unified Communications Manager
UCM software, an IBM server, voice
gateway, Unity voicemail, over 40
wireless Access Points and Controllers,
350 Cisco telephones and a firewall
and a structured cabling solution.
The IP CCTV system consists of over
80 Axis cameras and an ONSSI video
surveillance server utilising 2 Dell
servers. An 80 channel IPTV solution,
complete with 350 set top boxes, makes
use of a state of the art SnapTV system.
Source: Technology Partners, Smart
Grid and Smart City Solutions, Digital Oil
Field, Security and ICT Infrastructure for
the MENA Region, January 2015.
Issue 15
INTELLIGENT TECH CHANNELS