Intelligent Tech Channels Issue 14 | Page 29

REGIONAL CHANNELS SPOTLIGHT Raya Holding Raya operates multilingual business process outsourcing and contact centre service using eight sites in Cairo, Hurghada, Dubai and Warsaw, with 4,750 seats and 4,500 advisers. H eadquartered in Cairo, Egypt, Raya Holding is an investment conglomerate managing a diversified portfolio. As the parent company for up-and-coming lines of business, Raya Holding operates in the fields of information technology, datacentre outsourcing, contact centre, smart buildings, consumer electronics and related areas. Raya Holding’s shares have been listed on the Egyptian Exchange since 2005, while the company empowers 6,500 employees, working from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland and Nigeria. Raya offers network solutions, datacentre solutions, security solutions, low current solutions, voice and multimedia solutions, enterprise management, enterprise computing, and ATM. Raya operates multilingual business process outsourcing and contact centre service using eight sites in Cairo, Hurghada, Dubai and Warsaw, with 4,750 seats and 4,500 advisers. Managing six million calls, emails, chats and social media feeds on a monthly-basis, Raya’s contact centre caters to a large customer base across Europe, the Middle East and Africa in 14 languages. Raya provides fitted datacentre solutions ranging from managed hosting, co-location services, security services, cloud computing, disaster recovery, professional services to IT support and outsourcing services. The carrier-neutral datacentre is the first ISO IEC 27001 and ISO 2000 accredited datacentre provider in Egypt and delivers enterprise-level offerings. It features a facility with the highest levels of disaster recovery and network environment security for data protection. The facility is also ISO OHSAS 18001 and ISO 9000 certified, and has been recently crowned with Oracle’s Gold partnership. Raya offers total security solutions that range from physical security to information security implementation and security training. This includes information security assessment and audits, security compliance and benchmarking, incident handling and forensics analysis, penetration testing, deep packet inspection, WAN optimisation, integrated network security solutions, secure software development, information security implementation, physical security and access control solutions. Raya’s network solution is a set of turnkey networking offerings aimed exclusively at carrier grade networks. Raya provides professional services on a broad range of products including switching and access as well as transmission. Raya IT builds large-scale projects for telecom operators, ensuring the technology customers supply is integrated and maintained to meet their clients’ unique project specifications. This includes integrated networks infrastructure, advanced wireless solutions, network assessment, network picturing, voice encryption, cable management services, WAN optimisation, relocation services and service provider core network implementation. With the philosophy of creating energy efficient and resource-saving office buildings in the new urban cities of Cairo, Raya offers smart buildings in partnership with architectural and green building technology firms.  29