REGIONAL CHANNELS
SPOTLIGHT
Raya Holding
Raya operates multilingual
business process outsourcing
and contact centre service
using eight sites in Cairo,
Hurghada, Dubai and
Warsaw, with 4,750 seats
and 4,500 advisers.
H
eadquartered in Cairo, Egypt,
Raya Holding is an investment
conglomerate managing a
diversified portfolio. As the parent
company for up-and-coming lines of
business, Raya Holding operates in
the fields of information technology,
datacentre outsourcing, contact centre,
smart buildings, consumer electronics and
related areas.
Raya Holding’s shares have been listed
on the Egyptian Exchange since 2005,
while the company empowers 6,500
employees, working from offices based in
Egypt, Saudi Arabia, UAE, Qatar, Poland
and Nigeria. Raya offers network solutions,
datacentre solutions, security solutions, low
current solutions, voice and multimedia
solutions, enterprise management,
enterprise computing, and ATM.
Raya operates multilingual business
process outsourcing and contact centre
service using eight sites in Cairo,
Hurghada, Dubai and Warsaw, with 4,750
seats and 4,500 advisers. Managing six
million calls, emails, chats and social
media feeds on a monthly-basis, Raya’s
contact centre caters to a large customer
base across Europe, the Middle East and
Africa in 14 languages.
Raya provides fitted datacentre
solutions ranging from managed hosting,
co-location services, security services, cloud
computing, disaster recovery, professional
services to IT support and outsourcing
services. The carrier-neutral datacentre
is the first ISO IEC 27001 and ISO 2000
accredited datacentre provider in Egypt and
delivers enterprise-level offerings.
It features a facility with the highest
levels of disaster recovery and network
environment security for data protection.
The facility is also ISO OHSAS 18001 and
ISO 9000 certified, and has been recently
crowned with Oracle’s Gold partnership.
Raya offers total security solutions that
range from physical security to information
security implementation and security
training. This includes information security
assessment and audits, security compliance
and benchmarking, incident handling and
forensics analysis, penetration testing,
deep packet inspection, WAN optimisation,
integrated network security solutions,
secure software development, information
security implementation, physical security
and access control solutions.
Raya’s network solution is a set of
turnkey networking offerings aimed
exclusively at carrier grade networks. Raya
provides professional services on a broad
range of products including switching
and access as well as transmission. Raya
IT builds large-scale projects for telecom
operators, ensuring the technology
customers supply is integrated and
maintained to meet their clients’ unique
project specifications.
This includes integrated networks
infrastructure, advanced wireless
solutions, network assessment, network
picturing, voice encryption, cable
management services, WAN optimisation,
relocation services and service provider
core network implementation.
With the philosophy of creating
energy efficient and resource-saving office
buildings in the new urban cities of Cairo,
Raya offers smart buildings in partnership
with architectural and green building
technology firms.
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