INTELLIGENT BRANDS // Mobile Technology
ManageEngine adds remote
troubleshooting to Mobile Device
Manager Plus
this year, there will be approximately
2.4 billion enterprise smartphone
users globally,” said Mathivanan
Venkatachalam, director of product
management for Mobile Device
Manager Plus at ManageEngine.
“When faced with device problems,
employees don’t want to spend their
time trying to resolve the issues. With
the addition of remote troubleshooting
in Mobile Device Manager Plus,
administrators can access employees’
mobile devices remotely at any time
and provide support on the go.”
Highlights of the new Mobile Device
Manager Plus remote control feature
include:
•
•
M
anageEngine, the real-time
IT management company,
has announced the addition
of remote control for Android to its
enterprise mobility management
(EMM) solution, Mobile Device
Manager Plus.
downloaded – their first step is typically
to reach out to the IT help desk via
email, chat or phone.
•
Available immediately, the new
feature allows IT admins to remotely
troubleshoot users’ Android devices
running Android 5.0 Lollipop and
above. While they will resolve the issue, these
methods are time-consuming as they
involve multiple exchanges between
the employee and the help desk
staff. With remote control, help desk
technicians can resolve these issues
much faster because they can access
employees’ devices and troubleshoot
issues directly.
When mobile employees require
assistance – be it launching an app
containing corporate information
or opening a file attachment they “Mobile devices are quickly catching up
to desktops and laptops as the go-to
devices for performing tasks. Industry
analysts predict that by the end of
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INTELLIGENTCIO
Remote control: Admins can
take complete control of a user’s
Samsung device to view its current
condition and provide support.
Remote view: For non-Samsung
devices, admins can view the
device screen in the same way they
can share the screen of a desktop.
User privacy: Users grant
permission before admins take
control of their device.
Mobile Device Manager Plus, with
these newly added features, is
available immediately in both on-
premises and cloud editions. The Free
edition of Mobile Device Manager
Plus is available on the cloud and
on-premises and can manage up to
25 mobile devices. In addition, a free,
fully functional, 30-day trial version is
available for download https://mdm.
manageengine.com/free-trial.html
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