COUNTRY FOCUS: QATAR
Doha Bank
launches
revamped mobile
banking app
The app features a location tab on the
home page that allows customers to select
the country they are in to access features
specific to them. It also has Doha Sooq
added to the pre-login screen, allowing
customers to quickly navigate and get
connected to Qatar’s first and largest
e-commerce portal for taking advantage of
the best deals in town.
In addition, the mobile banking app
empowers customers with the ability to
temporarily block their debit card in the
event of suspected card loss or misuse. The
customer can instantly block the card and
can choose to re-activate the same debit
card by getting in touch with the Bank’s
contact centre.
Customers can now also apply for Doha
Bank Loans, Cards and Insurance products
directly from the app, and have an
executive from the Bank attend to their
request in no time.
“Mobile apps are becoming a popular
way for customers to interact with their
bank,” said Dr. R. Seetharaman, CEO of
Doha Bank. “As transactions shift more
and more to digital channels, the quality
of mobile banking apps has turned into
an important determinant of customer
loyalty and business success for banking
and financial industry players. Doha Bank
has been a pioneer in introducing digital
banking innovations in Qatar, and by
enhancing our mobile app further to offer
customers an even more extensive range
of useful, convenient features, we reaffirm
our industry-leading reputation for digital
banking excellence.”
T
aking a further step forward in
its digital transformation plan,
Doha Bank has introduced
a number of new features to its
mobile banking application to offer
a seamless and convenient digital
banking experience to its customers.
The enhanced app has been launched
just weeks after Doha Bank introduced
biometric security for mobile banking.
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The improved mobile banking app
features an all-new look and feel and a
smart layout that makes it easier to use
than ever. Thanks to new functionalities
added to the app, customers can now
use their smartphone to transfer funds
to any individual having an account in
a Qatar-based bank through the local
fund transfer feature now offered by
Doha Bank.
Doha Bank had recently become the first
bank in Qatar to provide customers with
biometric access to banking services,
which allows them to use their fingerprints
– instead of user ID and password – to
authenticate their identities to sign into
mobile banking.
In addition to biometric banking, Doha
Bank’s mobile banking app offers customers
several other innovative features such
as Apple Watch Banking, D-Cardless
Withdrawal, Western Union Money Transfer,
Click Card Reload, Remittances through
Credit Card, and more.
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