CASE STUDY
YBA KANOO
AWARDS AVAYA
TECHNOLOGY
TRANSFORMATION
CONTRACT
CSC Bahrain-based Yusuf Bin Ahmed Kanoo
(YBA Kanoo) has announced awarding a flagship
networking and wireless project contract to
Avaya. Under the contract, Avaya will deploy its
networking and wireless technologies to connect
the group’s 60 branches across the GCC (Gulf
Council Countries), providing the group with
superior customer and team experiences while
building operational efficiencies across the group’s
stores and offices in the GCC.
S
cheduled for completion
in June 2016, YBA Kanoo
customers and employees will
enjoy the secure, fast and seamless
wireless roaming experience in all of
the group’s outlets and offices, while
enabling the management of the group
to quickly and easily roll out customer
and employees specific applications
that enhance productivity and the
experience of the group’s customers.
“At YBA Kanoo, staff mobility is a
fundamental business requirement
considering the diverse nature of
our lines of businesses across many
geographies. We firmly believe that
wireless access will enhance the
collaboration between our teams
38
INTELLIGENTCIO
JAMEEL AL-SHARAF
Head of Group IT at YBA Kanoo
while increasing their efficiency and
productivity. Having access to internal
company resources wherever our
sales and operations teams are would
also greatly improve the customer
satisfaction through faster response
time,” commented Jameel Al-Sharaf,
Head of Group IT at YBA Kanoo.
With the centralised wireless network
management, network administrators at
www.intelligentcio.com