Intelligent CIO Middle East Issue 06 | Page 42

CASE STUDY NEURON LAUNCHES MEDICAL CONTACT CENTRE IN UAE WITH ALTITUDE SOFTWARE Altitude Software, a provider of omnichannel solutions to deliver customer experiences, has announced that Neuron, a major Third Party Administrator (TPA) for the Healthcare industry in the MENA region, has implemented Altitude uCI in its medical contact centre to ensure excellence in customer care delivery and handle the fast-paced growth of its operations in the United Arab Emirates (UAE). 42 INTELLIGENTCIO www.intelligentcio.com