Intelligent CIO Middle East Issue 42 | Page 7

NEWS Avaya to establish flagship customer experience centre in DWTC’s One Central (L) Nidal Abou-Ltaif, President, Avaya International, and (R) HE Helal Saeed Almarri, Director General, Dubai World Trade Centre Authority (DWTCA) and Dubai Department of Tourism and Commerce Marketing (DTCM) A vaya Holdings Corp has announced that it will be building on its long- standing relationship with the Dubai World Trade Centre (DWTC) by opening a customer experience centre at One Central, a new international Grade-A mixed-use development in the heart of the city. Showcasing the latest advancements in Artificial Intelligence (AI), Biometrics, and Blockchain-enabled communications and collaboration solutions, the centre will serve as a test- bed for Avaya’s partners and customers, from across the globe, looking to develop world-class solutions to address the most pressing business needs and challenges. HE Helal Saeed Almarri, Director General, Dubai World Trade Centre Authority (DWTCA) and Dubai Department of Tourism and Commerce Marketing (DTCM), said: “DWTC Authority is delighted to welcome Avaya to the One Central development. Avaya is a long-standing partner of DWTC and we have first-hand experience of their commitment to technological excellence. “This innovative customer experience centre is a solid new addition to the One Central ecosystem and reaffirms both, the development and Dubai’s attractiveness as a dynamic urban destination of choice for businesses to accelerate their growth trajectory and expand their geographic reach.” As the home of GITEX, the Middle East’s largest technology expo, as well as many of the region’s most prominent industry- specific exhibitions, DWTC annually attracts top decision makers from the broadest spectrum of industry. ///////////////// Cyjax launches ME operations at GISEC 2019 C yjax, a leading provider of digital threat intelligence, ransomware negotiations and incident response services, has launched its operations in the Middle East at the Gulf Information Security Exhibition and Conference (GISEC) in Dubai. Using GISEC as a platform to launch its Middle East operations, the company demonstrated how regional governments and enterprises can leverage its market-leading digital intelligence platform and customisable ‘live’ dashboards to identify their digital risks – including cyberthreats, reputational risks and the Dark Web – and deploy intelligent risk mitigation strategies. Mark Pearce, Chief Marketing Officer at Cyjax, said: “Having already secured our first deal with www.intelligentcio.com a major UAE government entity, we are fully committed to the Middle East market and believe that the time is right to make direct investments in to the region. To this end, in the next couple of months, we will be opening a permanent office in Dubai, adding headcount and onboarding several channel partners. As part of our regional expansion plans, we will also be making significant investments in training programmes to develop local talent.” At the event the company demonstrated the Cymon User Dashboard, a simple, intuitive user experience that brings all the information outputs together to provide custom views of real-time threat intelligence data, alongside an essential set of advanced tools, that deliver cutting edge analytical capabilities to end-users. James Mason, Intelligence Analyst at Cyjax INTELLIGENTCIO 7