CIO OPINION
CIO
opinion
CIO OPINION
“
HOW DO YOU
CONTRIBUTE TO THE
PROFITS AND GROWTH OF
YOUR BUSINESS? THAT
REMAINS THE NUMBER
ONE PRIORITY FOR CIOS.
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Rajesh Ganesan, VP Product Management, ManageEngine
What priorities
should a CIO have?
What are the top priorities
for CIOs right now? We
talk to Rajesh Ganesan,
VP Product Management,
ManageEngine, about
analytics, contributing
to the growth of your
business, delivering on
customer experience and
tackling privacy issues.
M
anageEngine, the real-time
IT management company,
helps organisations in the
region cope with new technology
innovations and to adopt a holistic
approach to IT management.
With the priorities of a CIO’s workload
always a hot topic of debate, we
asked Rajesh Ganesan, VP Product
Management, ManageEngine, about the
most pressing issues facing IT leaders.
What should the priorities be for
CIOs at the moment?
While CIOs may think about Artificial
Intelligence, Machine Learning and
other new technologies, the bottom line
priorities basically remain the same. You
have a business running with an existing
business model. How do you contribute
to the profits and growth of your
44
INTELLIGENTCIO
business? That remains the number one
priority for CIOs.
Number two is about delivering on
customer experience. As a business,
you have customers and your own
employees. How do you make sure
your customers have the best possible
experience using your products and
services, communicating and engaging
with you? So determining how best to put
technology to use to deliver on this user
experience is priority number two.
Number three is privacy, which is
getting a lot of attention now. Security
is understood. Privacy, though, is still
a concept that most companies – and
most countries – still do not get. Privacy
should be a top concern for CIOs today
because we have tough laws coming up
around the world, so it could actually
make or break the business. Security is still
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