CASE STUDY
E
stablished in 2005, Dubai Silicon Oasis
Authority (DSOA) is a free zone 100%
owned by the government of Dubai.
With a mission to facilitate and promote
modern technology-based industries, DSOA
supports the region’s demand for business
expansion by providing a full package
of incentives and benefits to companies
operating within the free zone.
Dubai Silicon Oasis (DSO) is a technology park
that provides an integrated living and working
community. It has been designed as a hi-tech
ecosystem, offering businesses a plethora
of advantages including state-of-the-art
infrastructure, in-house business services and
strong business support such as technology
investment incentives for large enterprises,
entrepreneurial support, an incubation centre
and venture capital funding.
WE REALISED
THAT WE NEEDED
TO START BY
PROVIDING
HIGHER LEVELS
OF AUTOMATION
AND MOBILITY
WITHIN OUR
IT SERVICE
DELIVERY.
The DSOA IT team is committed to
delivering the same technology and level of
IT service experience to their internal users
as they deliver to their external customers.
The team covers the whole IT spectrum,
from ensuring new business applications
and security patches are made available, to
ensuring servers are working.
This scope of work requires a powerful IT
service management (ITSM) platform,
however as the business grew and matured,
their legacy ITSM solution was incapable of
keeping up.
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