Case study
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Delivering an efficient
and interactive IT
service experience
Dubai Silicon Oasis Authority, tasked with the vital
role of facilitating cutting-edge technology-based
industries, has implemented a powerful ITSM
platform from ServiceNow. The platform has
not only boosted functionality and efficiency it
has also provided higher levels of automation
and mobility. Replacing an inefficient legacy
system, the platform has reduced time for
issue resolution, increased accountability
and transparency, and introduced real-time,
accurate reporting and dashboard capabilities.
Ha
m ed
58
, D
CT
t – I
n
e
AlAwa
d
i
dhi, Vice Pres
INTELLIGENTCIO
SO
A
www.intelligentcio.com