Intelligent CIO Middle East Issue 40 - Page 58

Case study ////////////////// Delivering an efficient and interactive IT service experience Dubai Silicon Oasis Authority, tasked with the vital role of facilitating cutting-edge technology-based industries, has implemented a powerful ITSM platform from ServiceNow. The platform has not only boosted functionality and efficiency it has also provided higher levels of automation and mobility. Replacing an inefficient legacy system, the platform has reduced time for issue resolution, increased accountability and transparency, and introduced real-time, accurate reporting and dashboard capabilities. Ha m ed 58 , D CT t – I n e AlAwa d i dhi, Vice Pres INTELLIGENTCIO SO A