Intelligent CIO Middle East Issue 40 | Page 15

Boursa Kuwait signs MoU with college to promote Boursa Academy Online B oursa Kuwait has entered into a memorandum of understanding (MoU) with Kuwait College of Science and Technology (KCST) to promote Boursa Academy Online among university students. As part of the MoU, KCST will allow Boursa Kuwait to conduct workshops, and lectures on its campus to promote the stock exchange’s digital education portal, which aims to create greater stock market awareness among new and professional retail investors. The agreement stipulates that Boursa Kuwait shall conduct on-site tours to provide students with a first-hand experience of stock exchange operations. Khaled Abdulrazzaq AlKhaled, CEO of Boursa Kuwait, said: “At Boursa Kuwait, we continue to focus on broadening our investor base as it is one of the four strategic objectives of our ongoing market development plans. “We believe that the advancement of stock market education is the key to enhancing investor participation in our equity market and plays a pivotal role in creating and sustaining a thriving capital market in Kuwait. “Our collaboration with KCST to promote Boursa Academy Online among the next generation of investors is closely aligned with this vision.” Boursa Academy Online was established in 2018 to educate investors on a wide range of topics, ranging from how to trade, common investment mistakes as well as risks of investing to enable them to make informed investment decisions. ///////////////// Commercial Bank of Kuwait launches virtual banking system powered by TrueConf T he Commercial Bank of Kuwait has deployed TrueConf’s video banking system to connect 68 remote bank branches with its headquarters and enable communication between customers and call centre agents. The traditional bank branch as we know it, with managers and tellers huddled in cubicles working on desktop computers, is due for change. The rise of digital technologies marks the reinvention of traditional banking operations and the advent of the smart branch, which utilises technology to boost sales and improve customer experience. This new approach transforms the way a bank branch operates, reduces queues, lowers real-estate requirements and alters customer interaction. The Commercial Bank of Kuwait has started to adopt the smart- branch model by creating a flexible and cost-effective virtual banking system that would allow remote consultations via video kiosks and touchscreen PCs with connected headsets. The system utilises the TrueConf Server, a video conferencing software server. TrueConf’s premises-based solution operates in LAN/VPN and guarantees secure data storage and transfer, which www.intelligentcio.com is a strong requirement for the financial organisation that handles sensitive personal information. “Thanks to TrueConf, we managed to deploy a budget-friendly video banking system that did not require complicated software, big-ticket equipment or large-scale developer support. By implementing TrueConf solution, we improved our quality of client service and optimised business processes with reduced costs,” said Bader Qamhieh, Head of the IT Department at the Commercial Bank of Kuwait. INTELLIGENTCIO 15