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FINAL WORD
BT introduces
Service
Intelligence to
monitor and
manage IT
infrastructure
As Digital Transformation gathers pace,
IT infrastructure is getting horribly
complicated. When something goes wrong,
tracking down the cause is a nightmare – so
many services, devices, suppliers and SLAs.
Imran Hussain, Client Services Director,
Middle East, North Africa and Turkey, BT,
says: “It’s time for a smarter way to monitor
and manage infrastructure.”
S
ervice Intelligence is a managed service that aggregates
performance data from any device in any location, using
Big Data and Machine Learning technologies developed by
BT. The next step is using AI so we can not only diagnose and fix
problems faster and more easily, but also see into the future and take
pre-emptive action to avoid problems. Service Intelligence will help
the digital enterprise deliver a consistently excellent user experience.
1. What is Service Intelligence?
Service Intelligence is a new managed service based on Big Data
and Machine Learning technologies. It acts as an aggregator of
management data from any device and any location. It provides
our agents with geographical and network topology views of our
customers complete network solution, enabling them to visualise
application flows and rapidly triage to a fault.
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INTELLIGENTCIO
www.intelligentcio.com