CASE STUDY
What necessitated your decision to
implement the solutions?
We started our journey with SAS with the
‘Briefing Room’ project, an enterprise data
warehousing and data visualisation program
with SAS using SAS Data Management and
SAS Visual Analytics, which gave us a single
unified platform for executive reporting.
We chose SAS as our data analytics
and data journey partner because
of our longstanding relationship, but
more importantly our successes and
accomplishments. The SAS team undertook
pilots before we deployed their advanced
technologies, and we were very happy with
the results of the trial.
These results leveraged our existing data
infrastructure by SAS; all the requirements
to implement Machine Learning capabilities
was readily available, which made the
transition easier and seamless.
All in all, the SAS solution added value
to the business. This initiative has been
formulated to enhance the quality and
consistency of judgements.
What solutions have you deployed
and can you put a value on the
total solution?
This initiative was presented to us last year at
the SAS summit as an idea, later prototyped
by SAS, and the accuracy of the models was
perfected before implementation.
Subsequently, ADJD built a data warehouse
for all its core systems; offering all our
business units with access to their specific
data, to generate their operational reports
and visualise their data.
Our engagement with SAS as our data
partner spans data integration of disparate
data sources into an enterprise data
model, with data visualisation, data
quality, data standardisation, and master
data management.
The objective is to enable more informed
decision-making using SAS Visual
Analytics. Furthermore, the tools will be
used by the top management to visualise
and make decisions based on reliable data
and analytics.
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How did the vendor meet your
objectives and what selection process
did you adopt?
We were initially looking for a BI tool to
help the organisation with the reporting
process. We’ve tested several solutions by
other vendors, but SAS’s tools stood out
and were the best fit for us in terms of our
needs. After that, we initiated the ‘Control
Room’ project, which compiles all the reports
on one platform, and enables data-driven
decision making based on the advanced
dashboard capability with SAS Visual
Analytics. Currently, we haven’t fully utilised
the tools and are looking into applying them
across more processes. At present, we use
these tools for strategic and management
planning. We can only capitalise on its full
potential when the whole business starts to
implement it and use it.
Furthermore, this solution has helped us in
preparing customised, real-time reports for
the management.
How has the solution helped
your business?
Our ultimate aim at ADJD is to create
solicited reports for top management and
our customers – providing them with all
the needed information in one report and
in real-time. ADJD is currently working on
cross-reference analysis where data from
different systems will be correlated and
analysed; including ADJD operations, social
and economic trends identified based on our
services; eventually benefiting the Abu Dhabi
government as a whole and not only ADJD.
Furthermore, this initiative was put in place
with the intention to achieve overall quality
and consistency of judgements.
Did you have to replace or upgrade
any equipment/software?
What do you use the system for? We haven’t replaced or upgraded the older
infrastructure yet. Our plan is to implement
SAS’s solutions across all the businesses
and eventually replace the infrastructure in
the future.
We use the solutions by SAS for reporting
purposes: executive reporting and
management reports. The initiative is being
executed into three phases: How and when will you achieve
return on investment on the
implementation? How have you
calculated this?
Phase one – Data visualisations: this
involves viewing operational performance
of the organisation, gaining performance
insights and ad-hoc analysis We haven’t achieved return on investment
yet. It mainly depends on how the business
uses the solutions. In the long run, once
the SAS project has been upgraded with
MDM, the true return on investment
will be achieved when we replace all the
other reporting tools with SAS’s solutions.
Eventually, we want to rely on one unified
platform to perform all reporting processes.
Phase two – Data governance: this involves
improving data quality, producing a
single customer data report and eventually
data synchronisations
Phase three – case analytics using AI and
Machine Learning: relation discovery, case
summarisation and knowledge retrieval
Is the solution delivering on your
objectives? Are there any areas that
need addressing further?
Currently yes, the primary objective is
to eventually integrate all the reporting
processes and involve the other business
departments so we can deploy the solutions
by SAS across the organisation. This can
be realised only when all the business
departments are involved in the process.
The ultimate success of the project will
be when we succeed in producing a
single, complete view of the entire judicial
ecosystem for our business units. We initially
had to provide different reports on and to
our customers, but now we can provide one
solicited ‘golden’ dashboard, which consists
of all required information.
To sum it up, these solutions by SAS have
helped us develop a world class judicial data
platform to easily identify our customers,
cases, and relationships, and process their
requests for insights and information in a
timely manner. n
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