NEWS
Avaya showcased solutions at Cairo ICT
A
vaya has participated in the Cairo
ICT 2018 conference where it
presented cutting-edge technologies that
enable impactful customer and employee
experiences. The company demonstrated a
number of industry-first platforms that unify
unified communications (UC) and contact
centres (CC), enabling the seamless transition
of communications between customer-facing
employees and internal teams.
Avaya also showcased the world’s first
social network for chatbots, as well as
several industry-specific use cases that
highlight innovations in workflows,
customer engagement and customer
relationship management.
Fadi Hani, Vice President for the Middle
East, Africa and Turkey, Avaya, said: “The
ICT market in Egypt is growing by leaps and
bounds as the country continues to adopt
smart, connected business solutions. At the
same time, organisations are increasingly
looking to deliver more rewarding and
consistent customer experiences through
the use of technology. These experiences
are key to driving customer loyalty, while
also boosting employee productivity and
engagement. Avaya’s strengths in this
arena are built upon years of experience
working with businesses of all sizes in
Egypt to seize the opportunities of the
connected world.”
The technology conference took place at the
Egypt International Exhibition Centre.
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FNB in Lebanon centralises compliance systems
with FICO TONBELLER Anti-financial Crime Suite
F
irst National Bank (FNB) of Lebanon
has migrated to the FICO TONBELLER
Siron Anti Financial Crimes Suite to take an
integrated approach to compliance.
The suite features AML/CTF (anti-money
laundering/counter-terrorism financing), KYC
(Know Your Customer) and tax regulations.
FNB will use the FICO solution to detect
money laundering, terrorist financing
and other financial crimes, and report
suspected cases to the country’s financial
intelligence unit, the Lebanese Special
Investigation Commission.
FNB will also use the Siron Tax Compliance
Reporting module to meet the reporting
standards for Foreign Account Tax
Compliance Act (FATCA) in the US and the
global Common Reporting Standard (CRS),
developed by the Organization for Economic
Cooperation and Development.
www.intelligentcio.com
“Even in the compliance area, our customers’
satisfaction is paramount,” said Elias Baz,
general manager of FNB. “When we decided
to change compliance solutions to improve
efficiency and customer service, we talked to
both local and global providers.
“The FICO solution was the most flexible,
powerful and customisable platform on
the market. No other provider offered us
a platform with this breadth and depth
of functionality: from customer risk
classification and transaction screening to
tax reporting, including risk and compliance
cockpits for governance.”
Torsten Mayer, vice president for
compliance solutions at FICO, said: “FNB
is among the banks recognising that there
are big gains to be made from using one
system for compliance, rather than a
patchwork of products.”
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