INTELLIGENT BRANDS //
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CJ Desai, Chief Product Officer, ServiceNow
“With the announcement, teams using the
Now Platform will be able to create new users
and groups, as well as securely access, preview
and share files right within the Now Platform.
We are excited to be working with ServiceNow
to make collaboration on enterprises’ most
critical content seamless, simple and secure.”
Powering digital business with
ServiceNow and Box
ServiceNow developed the Box integration
with ServiceNow’s IntegrationHub, which
enables anyone to automate complex
processes with codeless workflows in an
intuitive, natural language user interface.
The integration will allow companies and
their employees to:
• Increase productivity – Workers will
have faster, more flexible access to Box
TODAY’S
EMPLOYEES
EXPECT
GREAT DIGITAL
EXPERIENCES,
AT HOME AND
AT WORK.
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INTELLIGENTCIO
content from within the Now Platform by
leveraging common Box actions like the
ability to provision users, search for files,
create groups, share content and create
collaboration folders to associate with
cases being worked on. In addition, users
can now preview their files – including
PDFs, images and text files – without ever
having to leave the Now Platform
• Streamline onboarding of employees
– Through ServiceNow Enterprise
Onboarding and Transitions, companies
can provision a new Box account on day
one so employees have early access to
all the applications and tools needed to
be successful. Companies can also easily
manage an employee’s account when
there is a role change while maintaining
the security and governance capabilities
of files stored in Box.
• Customise at scale – Companies
can easily and quickly build their own
workflows to meet their business needs
and customise the Box integration
with ServiceNow Flow Designer and
ServiceNow IntegrationHub
The integration is scheduled to be available
on the ServiceNow Store this year.
Driving seamless collaboration in
the enterprise
As part of the ongoing relationship between
Box and ServiceNow, Box has committed
to building a set of native integrations with
ServiceNow solutions like ServiceNow IT
Service Management, ServiceNow HR Service
Delivery, among others.
The integrations, which are expected to be
available in the ServiceNow Store early next
year, will provide customers with easy-to-use
content management solutions for their
most common business processes, including
the ability to:
• Securely access Box content directly
from within ServiceNow records,
enhancing users’ overall content
experience by enabling them to preview,
share and manage folders and over
140 different file types. For example,
customer service representatives will be
able to upload files related to an issue
into a Box folder that is linked to the
case record in ServiceNow
• Automatically link specific Box folders to
ServiceNow records, providing IT service
representatives with quick and easy
access to the content they need when
and where they need it, streamlining
popular workflows within ServiceNow
• Save files directly to Box from the
ServiceNow interface, ensuring that
enterprises’ most valuable content is
protected by Box’s leading security and
governance capabilities, including Box
Governance, KeySafe and Box Zones.
For example, when new employee forms
are submitted through ServiceNow HR
Service Delivery, the files will maintain
adherence to the highest security and
compliance standards n
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