Intelligent CIO Middle East Issue 34 - Page 23

LATEST INTELLIGENCE an ever-present challenge in today’s competitive IT labour market. That’s because on-call engineers who find themselves buried in an avalanche of alerts are unlikely to be satisfied with their jobs. They will also experience high levels of stress and report a poor work/life balance if they are expected to respond to an unmanageable number of alerts at all hours of the day. Loss of staff Many people react to chronic stress by avoiding the source of that stress. If the stress is job-related, they’re likely to look for another job. Once employee burnout reaches a certain level, you can’t count on high pay, good benefits, or even a weak job market to keep them from leaving. You can replace the people who leave, of course, but you will need to recruit and train your replacements, which can be a costly and time-consuming task. Moreover, there’s a good chance that you’ll need to replace your new employees after they inevitably also become burned out if the problem of alert fatigue hasn’t been addressed. Increased sick time let others know what they’re going through. If your customers complain about the quality of the service and support that your company is providing, management is going to be under pressure to ‘crack down’ to fix the problem, which is a main ingredient in the classic recipe for endless (and needless) conflict that distracts from your business’s main objective. Chronic stress can cause serious health problems. If your employees are in a state of ongoing alert fatigue, they’re more likely to get sick, and they’re more likely to call in sick even when they have minor health problems just to escape the stress. Poor use of staff time Conflict and more problems Since good admins are expensive, requiring them to spend too much of their time on unplanned work translates into a significant hit to your budget. n If your on-call teams are experiencing alert fatigue, then sooner or later they’re likely to Your on-call team’s time is used most efficiently when employees are proactively working on planned projects, not responding to a series of unanticipated alarms. Download whitepapers free from INTELLIGENTCIO 23