CASE STUDY
P
atcham Limited, a leading United
Arab Emirates manufacturer of
specialty additives, has chosen Epicor
ERP to serve as a catalyst for business
growth. In addition to automating
processes and implementing best-
practice and process improvements across
departments, Epicor ERP is supporting
business expansion for Patcham.
Replacing a legacy, home-grown, modular
ERP solution with Epicor ERP has allowed
Patcham to avoid duplication of data and
improve data integrity, accuracy and real-
time access by breaking down information
silos between departments.
This, coupled with the rich reporting features
available in Epicor ERP, has enabled Patcham
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employees across departments to make
better day-to-day decisions – be it on
customer pricing, inventory and production
staffing levels or capital expenditures – that
directly impact the bottom line. programming and database management
systems (DBMS) techniques to ensure
speed, security, and hardware compatibility
with other data capturing mechanisms
within our organisation.
Parth Patel, Operations Manager at Patcham
Ltd, said: “From a business point of view, it
was essential that the ERP solution has the
right industry fit and is flexible enough to
cater to the changing market landscape and
needs of our business. “Finally, from a user perspective, we require
the system to be minimally disruptive and
easy to use in terms of layout and design.
Epicor ERP checks all these boxes, making it
a good fit for our business.”
“In parallel, we require the ERP solution
to be scalable and integrate easily with
our non-UAE offices, while accounting for
the local regulations for business in those
countries. From a technology standpoint,
we want the solution to include the latest
Working with Cork Information Technology,
an Epicor partner in the Middle East, over the
course of eight months, Parth and his team
deployed Epicor ERP at their two facilities
in the UAE. With access to modules for
sales, customer relationship management
(CRM), purchasing, material management,
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