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while on holidays, but if it’s a requirement,
they do. We’ve got support for iPhones etc.
that enable approvals to be made as if you
were at your desk.
“I think as our appreciation grows of what
mobility means for our business, I have a level
of comfort that IFS will give us what we need.”
Growing in partnership with IFS
said Ribarovska. “They are finding increased
accuracy around the materials handling
process, for example, and are able to get
better results.”
Mobility benefits, now and in
the future
Multiplex has also benefited from IFS
Applications’ mobility support and is looking
to expand the use of mobile devices for real-
time data collection on-site.
“IFS Applications manages the approval
process very well – better than our previous
system – and that’s enhanced by the fact
that there is mobile access,” said Bolt.
“People may not want to approve things
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Since selecting IFS, Multiplex has expanded
from 35 active projects to over 100 across its
four major regions including the Middle East.
“An advantage of IFS is its global footprint,”
said Bolt. “Wherever in the world we choose
to go, I have confidence I’m going to have
IFS support.”
Global consistency with
regional flexibility
Key to Multiplex’s transformation has
been a change in culture to make software
integral to the business. In the commercial
area, the company’s processes are defined
by a common project administration
manual with some regional differences.
Because adherence to those manuals was
previously enforced by people, it was open
to interpretation.
INDUSTRY WATCH
With a single system ensuring global
alignment, Multiplex can better manage its
project portfolio. “We thought we were all
doing the same thing before, but we all had
our own tweaks and were going in different
directions,” said Erin Pidcock, Operational
Development Manager for Multiple.
“IFS Applications has brought us all back to
a central core. The way that you’re looking
at a project in Australia is the same way
you’re looking at a project in the Middle East
or in the UK. That’s enabled greater control
without sacrificing flexibility.”
Better decisions and improved
team dynamics
The enforcement of consistent business
processes in IFS Applications has improved
the quality of information delivered to
Multiplex’s management, speeding up
decision making and producing better
business outcomes. It has also benefited
team dynamics and staff morale.
“The delegations and automated controls
we implemented in IFS Applications allow
management to trust that the information
that the system is giving them is true and
reliable,” said Ribarovska. n
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