CASE STUDY
“Guests often faced challenges when trying
to connect newer devices to our old Wi-Fi
which was a pain point. But with Aruba, this
issue has been entirely mitigated,” said Vales.
Ease of connectivity and the significant
improvements in coverage and
performance have resulted in a noteworthy
drop in helpdesk calls relating to issues with
internet connectivity.
GUESTS OFTEN FACED CHALLENGES
WHEN TRYING TO CONNECT NEWER
DEVICES TO OUR OLD WI-FI.
brand, a global powerhouse. Selecting Aruba
would simplify our IT roadmap since we
already had HPE core switches.”
Traders Hotel’s IT team decided to utilise
Aruba’s latest Wave 2 APs in its 302 guest
rooms and also installed a number of APs
in the corridors, guest public areas and
outdoor sections of the hotel, ensuring
100% Wi-Fi coverage of the guest
areas, representing an impressive 40%
improvement. “We are the first hotel in the
UAE to utilise this cutting-edge solution and
believe the investment will ensure that we
have no need to upgrade for at least the
next three years,” said Vales.
With the new Wi-Fi infrastructure in place,
guests now enjoy seamless roaming due
THIS IS AN ESSENTIAL COMPETITIVE
DIFFERENTIATOR.
numerous high-profile hospitality and retail
chains in their customer base. Best of all,
despite the strengths of their brand and
technology, their team made every effort
to provide us with the support we required.
What truly set Aruba apart was that it is
part of the Hewlett Packard Enterprise (HPE)
www.intelligentcio.com
to Aruba’s ClientMatch technology and
dedicated speeds of up to 16Mbps per
device across the entire property.
Upgrading to Wave 2 802.11ac technology
allows the Wi-Fi system to support the latest
smartphone, tablet and laptop devices.
Aruba’s wireless infrastructure serves as
a platform that has enabled the Traders
Hotel’s to implement many cutting-edge
services. Among these are paperless guest
services which streamline the check-in and
check-out process and iPad based menus in
the restaurants.
The hotel has replaced its GPRS-based
payment terminals with secure Wi-Fi
Point of Sales (POS) systems, and now
provides staff with a ‘walkie talkie’ app for
convenient and cost-free communications
within the hotel premises.
“We are very happy with Aruba’s technology
as well as with the service and support we
received,” said Vales.
“We treat Aruba like an extension of our
family and know that they will always
step up and deliver whenever required.
With Aruba, we have the performance,
coverage, scalability, and security needed to
exceed guests’ expectations and introduce
innovative solutions and services.
“In an industry that is defined by its
ability to deliver truly memorable
experiences, this is an essential competitive
differentiator. We are now keen to expand
the relationship by implementing Aruba
solutions in two more sister properties
and exploring new technologies like Aruba
beacons that will provide a competitive
advantage in future.” n
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