CASE STUDY
online system. They also provided a mock
walk-through for all modules in the portal
allowing the Registry to perfect the client
experience. It also ensured customer data
privacy and confidentiality would not be
breached during the project. EmQube also
ensured the application was scalable so it
would grow from the initial full will to the
recently introduced wills for property, free
zone company shares and financial assets.
It is a Dubai government mandate that all
applications must support mobile devices,
so native mobile applications for both iOS
and Android were created. A mobile option
enables users to download an app and book
an appointment for their will registration.
Customers can access all the online will
templates from their mobile device.
A key objective when designing the
templates with EmQube was to ensure
users without legal experience could easily
draw up their will using the templates. A
contextual help button was included to
make it easy for the end user to understand
multiple clauses when making a draft. The
appointment portal and back office portal
are entirely new custom-made systems
which did not require any integration with
existing systems. In the coming year (2018),
the portal will be integrated with the DIFC
Courts system to allow transfer of probate
cases seamlessly from the Registry to the
DIFC Courts.
www.intelligentcio.com
THE IDEA OF AN ONLINE REGISTRATION
THROUGH SKYPE MEETING WAS
CONCEIVED AND EXECUTED. THIS WAS
THE WORLD’S FIRST EVER ONLINE WILL
REGISTRATION PROGRAMME.
Arul Jose Vigin, senior manager IT, Dispute
Resolution Authority, told us more about
the system.
What challenges did the
project present?
The Registry launched the will registration
for non-Muslim expatriates which was a
great success. Over 3000 wills have been
registered since its launch in late 2015.
The manual process was converted into
an automated portal in April 2016, which
facilitated the registration of full wills that
covered all aspects of a person’s estate. The
Registry management realised the potential
of registering a will just for properties owned
by expatriate residents as well as overseas
investors in Dubai. The management also
realised that while the fees for registering
were affordable, the associated task of
drawing up the will with the help of lawyers
was time-consuming and costly. The
management conceived the idea of creating a
stand-alone will for registering properties and
using a web tool for composing the will. This
was launched in September 2016.
After having successfully launched the
property will that benefited resident
expatriates, they then wanted to target
the overseas investors who could not make
it in person to do the registration. Thus,
the idea of an online registration through
Skype Meeting was conceived and executed.
This was the world’s first ever online will
registration programme.
Why was EmQube chosen to work on
the project?
EmQube was the original architect of the
wills registration solution that included the
customer portal, as well as the back office
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