Intelligent CIO Middle East Issue 24 | Page 3

CONTENTS ISSUE 24 36 Data centre commissioning By outsourcing data centre services, tenants can potentially realise significant opex and capex savings. 28 42 ITSM enhances customer satisfaction Dubai Police use IT Service Management to enable better business productivity. 52 Zain Iraq partners with Nokia Zain Iraq has partnered with Nokia International to develop the Holy Karbala network. 58 63 Intelligent Cabling Intelligent Data Centres Intelligent Enterprise Security Batelco selects Ciena to build the new Batelco Gulf Network How do you mitigate a cyberattack in 6.7 nanoseconds? Gemalto reports global increase in data breaches www.intelligentcio.com INTELLIGENTCIO 3