Intelligent CIO Middle East Issue 22 | Page 35

FEATURE: NETWORK MONITORING This is where the value of the Riverbed SteelCentral solution shines through. Are there any problems with a ‘multi-tool’ approach? Do end-users struggle to understand contrasting sets of network monitoring data? If you’re like most network managers, you probably hear complaints about the ‘network being slow’ on a regular basis. I always explain to customers that the main reason we build networks, is to deliver applications. And to really understand application performance, you need an end-to-end network view that helps you manage performance through the lens of the application. This can’t be achieved by having a fragmented approach with an array of network monitoring tools. Riverbed SteelCentral Network Performance Monitoring (NPM) eliminates these challenges and gives you the ability to proactively monitor and easily troubleshoot the root cause of network and application issues before your end users ever know there’s a problem. “If you’re like most network managers, you probably hear complaints about the ‘network being slow’ on a regular basis.” Would end-users be better off utilising a single, integrated approach to monitoring? Finding performance related issues is no different than looking for a needle in a haystack. As a concept, infrastructure and network monitoring tools should www.intelligentcio.com “The ever increasing complexity has driven organisations to further extend their portfolio of monitoring tools.” make it easy to monitor, troubleshoot, and analyse what’s happening across your enterprise network environment. But when organisations start having many of them loosely integrated and deployed; they lose the single source of truth and face a deluge of details leading to an even bigger ‘haystack’. Riverbed SteelCentral provides end-to- end visibility with actionable insights, helping you quickly and proactively resolve any network-based performance issues on the spot via a bird’s eye view with consolidated NPM dashboards. How important is flexibility in a single, integrated monitoring tool? Today, network operations engineers are expected to be application fluent. They need a deeper understanding of applications and what end users are actually experiencing. So, when applications are slow or fail, network managers must go beyond simply proving that the network is not at fault and start looking at the problem from the application perspective too. Hence, when users complain about application problems you should have no trouble identifying what they are experiencing and giving business owners a good picture of the actual application response time and how that relates to the network. This can be extremely complex if the tool you are using doesn’t offer the flexibility and customisation needed. Riverbed SteelCentral NPM dashboards include everything you need to know from the highest level to the most granular detail with one-click drilldown for the root-cause and problem isolation and deep application visibility. I always tell our customers: “In Riverbed SteelCentral; a simple right click is your best friend.” How will an effective network monitoring system help CIOs explain how the network is performing? Application performance equals business performance. CIOs today are challenged to deliver greater application performance with lower cost. How does Network Monitoring fit into this equation? An NPM tool should be application aware and report on how the network is impacting the delivery of an application. From Riverbed SteelCentral NPM’s perspective, we offer CIOs and line of business (LOB) managers service dashboards that provide a quick view into the end-to-end health of a business service that is visually represented by red-yellow-green health status indicators. In addition, the ability of Riverbed to quickly distinguish server, network and application problems grants CIOs the insight which greatly increases their IT staff’s productivity as less time is spent on troubleshooting. “Finding performance related issues is no different than looking for a needle in a haystack”. INTELLIGENTCIO 35