Intelligent CIO Middle East Issue 22 | Page 28

TALKING BUSINESS Designing the right user experience for customers in the Middle East Clinton O’leary, Chief Commercial Officer of Yvolv, tells us how to give consumers in the Middle East a better experience to attract and retain loyal customers. The aim, he says, is to avoid software fails and abandoned IT projects by tailoring content to specific audiences and understanding the traditional and cultural values of the customer and region. 28 INTELLIGENTCIO www.intelligentcio.com