INTELLIGENT BANKING
But manual enrolment is not just unattractive to customers.
For banks, it is costly and inefficient. Preparing branch staff
to reliably and consistently verify ID documents visually,
compare the customer’s face with the picture on their
credentials, then physically input all their personal details into
the system is a major burden. Not only is it time-consuming,
but also vulnerable to human error and fraud. Even if it is
performed faultlessly, it is hardly likely to deliver the seamless
journey that every bank should now aspire to.
“Rigorous compliance
with the latest
legislation must be
combined with swift,
accessible and seamless
end-user experience.”
A simple and seamless customer enrolment with a multi-
channel solution
ID Verification solutions that encompass a suite of solutions
drawing on the latest biometric and document authentication
techniques to automate KYC and enrolment procedures
swiftly and effectively is what is needed in order to streamline
the digitalisation process. Banks and other financial
institutions need to have options that can be deployed in-
branch, in self-service kiosks, or online. In all cases, service
providers should have the option of employing proven and
familiar biometric authentication techniques, and additional
customer risk assessment using PEPs, sanction and watch lists.
For consumers, the contrast with long-winded manual
procedures could hardly be clearer. For example, with ID
Verification Online, one of Gemalto’s solutions, the end-
user starts the journey by simply taking a picture of their ID
document (passport, ID card, driver license etc) with their
preferred connected device, then uploading it to Gemalto’s
server. Here it is instantly checked against the world’s
largest database of official ID document templates to
confirm it is genuine.
Next the customer uploads a selfie. This is automatically
compared with the picture on the ID, in real time, using
Gemalto’s advanced facial recognition systems. Finally,
Gemalto’s multi-channel ID Verification captures the
personal details on the customer’s ID document and uses
them to instantly fill out the enrolment form. Precious time is
saved for the customer, and the risk of a mistake being made
is all but eliminated.
www.intelligentcio.com
The reassurance of familiar and intuitive processes
Across all these solutions, the techniques employed are
tried and trusted by consumers. Over recent years, leading
smartphone manufacturers have quickly popularised
biometric authentication. Similarly, the concept of the selfie
is now part and parcel of popular culture. Every step of the
process is familiar, intuitive - and fast. Furthermore, the
benefits of this swift, accurate approach to enrolment are not
limited to the financial sector. A myriad of organisations and
enterprises stand to benefit from rapid verification of new
users’ identities, ranging from mobile network operators to
healthcare providers and government bodies.
Proven and recognised the world over
For the financial sector, stringent regulation is now a fact of
life. Fortunately, there is widespread evidence that consumers
expect – and indeed welcome – measures that address
threats such as cyber-crime, ID theft and money laundering.
However, the demand for outstanding service and accessibility
remains equally strong. Solutions now exist for both public and
private sector organisations to implement enrolment solutions
that do more than simply minimise the inconvenience of
complying with KYC obligations. By embedding these new
tools into their wider digitalisation programmes, banks and
other service providers can deploy another asset in the quest
to acquire and retain new customers, helping to build long
term market share and profitability in the years ahead. n
“Service providers
should have the option
of employing proven
and familiar biometric
authentication
techniques.”
INTELLIGENTCIO
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