INDUSTRY WATCH
ServiceNow Intelligent Automation Engine Infographic
SERVICENOW LAUNCHES
INTELLIGENT AUTOMATION ENGINE
S
erviceNow has announced
machine learning capabilities
to tackle some of the biggest
problems in IT.
With ServiceNow Intelligent
Automation Engine, companies can
now prevent outages before they
happen, automatically categorise
and route incidents, predict future
performance and benchmark
performance against IT peers.
Capability will also bring machine
learning to ServiceNow cloud services for
Customer Service, Security and Human
Resources (HR).
Most companies want to innovate
and drive transformation, but find that
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inside they are bogged down by tools,
processes and work patterns of the past.
The volume of back and forth work
across every department for common
tasks like resetting of passwords or
onboarding new employees is straining
the system.
By 2020, 86% of companies say they
will need greater automation to get
their work done. Artificial Intelligence
and machine learning provide a way
out, but until today, those have been
buzzword techniques or technologies
looking for a use case.
The ServiceNow Intelligent Automation
Engine is machine learning intelligence
applied to four of the biggest use cases
that IT has today. ServiceNow has taken
the combination of massive amounts of
contextual operational data, huge R&D
investment and a team of leading data
scientists, to address four big challenges
for today’s IT organisations - preventing
outages, automatically categorising
and routing work, predicting future
performance and benchmarking
performance against their peers.
“Intelligent automation heralds a new
era in workplace productivity,” said
Dave Wright, chief strategy officer,
ServiceNow. “With this game changing
innovation, we have embedded
intelligence across our Platform, trained
with each customer’s own data,
ServiceNow is enabling customers to
achieve a quantum leap in the speed
and economics of their business.”
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