LATEST INTELLIGENCE
MICT Qatar delivers
enhanced e-government
services
National Water Company
transforms IT service
delivery
Established as the nation’s ICT policy and regulatory
body, the Supreme Council of Information and
Communication Technology (ictQATAR) supports
Qatar’s ambitious vision to achieve social
and political change while advancing global
competitiveness.
Until the formation of the National Water Company
(NWC) in 2008, Saudi Arabia’s Ministry of Water and
Electricity was responsible for policy, regulation and
service provision within the water supply and wastewater
treatment industries.
The State of Qatar’s Council of Ministers decreed an
e-Government project to enable electronic access
to essential governmental services. Hukoomi, the
Qatar e-Government Portal, was built and managed
by ictQATAR to serve as the official online gateway
to Qatar’s government services. The portal supports
a growing range of integrated services, such as
letting users apply for visas and driver’s licenses, pay
utility bills, renew healthcare cards, and settle traffic
violations.
To maximize the value delivered by their IT services,
ictQATAR required management software tools to
provide comprehensive and centralized monitoring
capabilities. The HPE Solutions Division of Mannai
Trading Co., an HPE Software Platinum Partner,
assisted ictQATAR designing a roadmap that
would start by establishing their Operations Bridge
with HPE Network Node Manager i software, HPE
Operations Manager i software, as well as the IT
Service Desk with HPE Service Manager software.
In a drive to enhance service and efficiency, the kingdom
placed the responsibility for service provision in the
hands of a public and private sector partnership. NWC
contracts out water distribution services for individual
cities to private sector businesses.
“We currently manage three contracts with foreign
organisations which supply water and sanitation services
to the cities of Riyadh, Jeddah, Mecca and Taif,” explains
Raed Ibrahim Sharif, IT compliance manager, National
Water Company.
“Our long-term objective is to steadily transfer responsibility
for these services from government-controlled entities to
private sector businesses across the land.”
NWC operates nine customer service centres in the four
cities; five in Riyadh, two in Jeddah and one in both
Mecca and Taif. Like most modern organisations, NWC
employs software to monitor and manage IT services,
applications and a comprehensive portfolio of businessrelated IT projects.
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