Intelligent CIO Middle East Issue 10 | Page 33

FEATURE: INTELLIGENT CAPTURE SOLUTIONS people use to access applications and information, or interact with people, social communities, governments and businesses. As more devices are added to the network, connection models will expand and greater interaction between devices will emerge. Whether it be laptops, smart devices or document scanners – having wireless functionality built into all technology will allow them to work together – enabling greater productivity for employees. New technology also needs to be compatible with the devices employees use every day. The growth of cloud adoption and bring-your-own-device www.intelligentcio.com WEB-BASED CAPTURE ALLOWS EMPLOYEES TO FOCUS ON CUSTOMERS RATHER THAN PAPERWORK, ENABLING CAPTURE AT THE POINT OF THE CUSTOMER; LEADING TO HIGHER CUSTOMER SATISFACTION AND INCREASED LOYALTY (BYOD) policies has contributed to the consumerisation of IT and shows no sign of slowing down. According to Tech Pro Research , 60% of organisations already permit employees to use their personal devices for work, and 14% plan to begin doing so in the next 12 months. Allowing employees to work with devices they are familiar with not only makes them productive, but also helps reduce businesses’ IT infrastructure costs. Some of the latest scanners offer wireless connectivity to mobile devices. Rather than having to power up a PC and connect to their organisation’s INTELLIGENTCIO 33