COUNTRY FOCUS: CASE STUDY
eliminated into something much more
sophisticated and proactive.
The Perpetual Stock Taking and the
Auto PO features of the HHT system
have allowed for immediate corrective
action, optimised operation, elimination
of overstocking, reduction of losses, and
increase in sales, elimination of wastage,
and the provision of a pleasant safe
working place for our staff so they can
focus on serving our customers. All in all,
the HHT System has both a direct and
indirect impact on order management,
demand management and supplier
management.
What would you say are the
specific business results
generated by the project?
The most significant performance
enhancement, from an operational
perspective, is that this system has
created operational visibility to
management and operational staff at
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INTELLIGENTCIO
the head office.
The HHT System is a wireless device that
enables the user to carry it with him/
her across the store for easy access and
because the system is live on a 24/7
basis, it provides management with the
real-time convenience stores operational
transactions.
This means that the HHT system can
initiate, modify and confirm auto
ordering so that head office decides on
what to order (which items), how much
to order (quantity) and where to send
the orders (logistics), instead of relying
on the site’s staff and thus reducing the
frequency of error and the time-burden
on staff.
THE MOST SIGNIFICANT
PERFORMANCE
ENHANCEMENT, FROM
AN OPERATIONAL
PERSPECTIVE, IS THAT
THIS SYSTEM HAS
CREATED OPERATIONAL
VISIBILITY TO
MANAGEMENT AND
OPERATIONAL STAFF AT
THE HEAD OFFICE
Moreover, due to the elimination of the
manual stockpiling, inventory counting,
and purchase order filling process, we
were able to reduce the incidence of
occupational health illnesses such as
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