SOLUTIONS PROVIDER
CUSTOMER EFFICIENCY IS MAIN
AIM OF SOLUTIONS PROVIDER
Expert Business Solutions is one of the most trusted technology
providers in Kuwait. Intelligent CIO discovers more about the
company and how it keeps its customers happy.
E
xpert Business Solutions is a leading
business solutions provider in Kuwait and
the Middle East with core competence
in implementing, integrating and outsourcing
ERP, Human Resource Management Systems
and custom developed solutions. Solutions, questions about the company and
its main functions.
The company's core product eNfinity, is a
comprehensive suite of Enterprise Resource
Planning. The product incorporates best
practices in the areas of finance, inventory
control, procurement, sales, human
resources, payroll and real estate. There are many factors to choosing the right
ERP, look for the specialisation industry the
ERP belongs to, it can be checked by cross
referring the client references for the vendor.
Years of existence of the product and
its adaptation to technological changes
helps in deciding the long-term credibility
of the company.
Expert Business Solutions has emerged as a
complete IT solutions provider for the region
with more than 15 years of experience. Its
goal is to increase its customers’ productivity
and efficiency by providing integrated, yet
customisable, state-of-the-art software and
an unequalled training programme with
ongoing after-sales support.
We asked Hakim Jamali, Manager –
Enterprise Solutions for Expert Business
From right to left: Hakim Jamali, Abbas
Tapiya and Mazahir Wagh of Expert
Business Solutions at the HR Summit & Expo
in Dubai
www.intelligentcio.com
When end-users are looking to
implement an ERP solution what
factors should they consider?
Customers should look how the current
requirements match the present and
future needs. The desire to get the most
comprehensive system leads to huge
financial investment but can lead to
difficulty in user adoption thus resulting in a
failed implementation.
“
BY HELPING
TO AUTOMATE
OUR CLIENTS’
SYSTEMS WE
HAVE MADE
THEIR DAY-TO-
DAY LIFE EASIER.
requires zero maintenance. It is specially
designed for small to mid-size businesses
who desire to have a cost-effective system
with no maintenance.
The feature rich and highly parameterised
configuration enables it to cater for various
complex scenarios which might vary from
business to business, thus resulting in a quick
implementation with few customisations.
Post implementation support from the
vendor is the most important factor and the
level of support provided by the vendor is the
key to user satisfaction. Strong local teams with experienced
functional consultants not only drive the
implementation in the right direction but
train the users to apply the best processes.
When end-users are looking to
implement a Human Resource
Management System what factors
should they consider? The combination of having the latest
technology and using the best technology
creates a smooth user interface and provides a
strong road map for the product development.
A Human Resource Management System
should comply to local rules and regulations.
It must be scalable and versatile in case
of any changes in regulations or internal
company policy. The vendor must be capable
of providing timely and quick support. How can Expert Business Solutions
increase the productivity of end-users?
What are the key features of
Expert Business Solutions’ core
product eNfinity?
The cloud offering gives it an upper hand in
the region. It’s not only cost-effective but
Expert Business Solutions has been in
business for 18 years and we have more
than 350 clients. We take care of clients
and listen to their problems, desires and
wishes. It has helped us to develop a strong
system with contented clients and long-
term retention. By helping to automate our
clients’ systems we have made their day-
to-day life easier by providing them with a
strong and robust system. n
INTELLIGENTCIO
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