Intelligent CIO Middle East ISSUE 3 - Page 66

INDUSTRY WATCH TRANSFORMATION JOURNEY For this month’s Industry Watch, Intelligent CIO speaks to Gopi Krishnan, CIO, Qatar Islamic Bank (QIB), about the bank’s five-year enterprise architecture roadmap, investment in satellite systems and the ‘Digital Imperative’ in the banking and financial services sector. C an you describe recent ICT project initiatives at QIB and how they have better served as a business purpose? Over the last couple of years, QIB has embarked on multiple technology initiatives to keep pace with the rapid technology advancements in the banking and financial services space. We have established a fiveyear Enterprise Architecture Roadmap which will strengthen IT’s alignment with business strategy, optimise IT operating costs and result in improved responsiveness of IT Systems leveraging innovative solutions. The bank has a 33 years old legacy of customers and a core banking system, which is 15 years old with infrastructure and network almost five years old. We have embarked on a transformation journey (iCan Program), which includes a complete revamp of its IT infrastructure landscape, migrating into a new core banking platform and consolidating various legacy systems. The program currently in advanced stages of UAT and scheduled to go live in Feb. 2016 would enable the bank to improve time to market of innovative products; uplift the quality of customer service; enhance and largely automate operational processes guided by the latest advancements of Enterprise Architecture and Technology. 66 INTELLIGENTCIO We have invested significantly in recent satellites systems to continuously improve customer’s banking experience like the introduction of Signature Verification System to automate digital signature capturing, storing and auto verification of signatures, Debt Collections System that records, monitors and manages different delinquency statuses of overdue customer positions and Remote Cheque Deposit where the corporate customers can scan received cheques from their desktops and have them cleared remotely. In addition we have upgraded existing systems such as Cards Management System, Enterprise Content Management, AG Quantum and Instant Card Issuance. Almost 90% of the core infrastructure stood in need of refresh. In an effort to mitigate the risks associated with obsolete and out-of-support technologies, a number of the foundation components in the IT infrastructure DC and/or DR (HSMs, Websense, F5 Load Balancer, SAN Switches, Enterprise Backup and iCAN Server Refresh) have been successfully and smoothly refreshed, solidifying the foundations of an agile, resilient and scalable IT Infrastructure. Fostering IT’s enablement of the Business Continuity plans, the DRMS project has been kicked off and is well underway.