CASE STUDY
to encourage guests to take active steps
towards leading ‘greener’ lifestyles. that the system is monitoring consumption
and will alert them if it is excessive.
Paul Dunphy, General Manager, Sheraton
Dubai, Mall of the Emirates Hotel, said:
“Enova’s unique offering helps us hit our
sustainability targets and save time and
money simultaneously. The dashboard is a
user-friendly and clear tool tailored to the
needs of our operations team. It allows us to
deliver the healthiest and most comfortable
environment to our guests. Enova listened
to our needs and came up with a smart and
efficient solution. We have found a strong
proactive partner in Enova and are looking
forward to building on this co-operation in
the future.” How does the system boost the
financial efficiency of your business?
How does the system boost
the operational efficiency of
your business?
The system enables constant monitoring
of energy consumption in the hotel, which
allows us to measure our usage and act
on this accordingly. In addition to this, the
system has an alarm which goes off when
we over-consume. This alert mechanism
means the engineers do not have to sit and
monitor the system 24 hours a day. Instead
they can continue with their jobs, confident
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How does it help you manage
waste and recycling?
The system gives us a daily record, so we can
see when the associates do or do not recycle.
If we see that they are not managing their
waste, then we can act accordingly and give
them further training.
What are the benefits of using
automatic status updates and
instant task reporting?
A huge benefit is the savings of manpower.
I know that the system is updating,
monitoring and reporting, therefore I
do not have to send associates to do
this manually, meaning that they can
concentrate on larger jobs.
How does the system allow you to
keep track of KPIs?
The system monitors and reports on KPIs, so
on a regular basis myself and the team can
analyse such reports to ensure that the hotel
KPIs for energy and waste are being met.
How can the information provided
by the system be used to improve
performance and increase the well-
being of guests?
To find out more about the solution we
spoke to Sebastien Weyer, Cluster Director
of Engineering at Sheraton Dubai Mall of
the Emirates.
Again, through the constant
monitoring we are able to
detect any issues quickly. If
there is a leak, the alarm will
sound straight away, allowing
us to fix the problem in a short
space of time. If the alarm was
not there it might take some
time for us to notice the leak,
especially if it were in a hidden area
of the building.
“The level of feedback and engagement
delivered by our latest digital tools is
powerfully motivational, fostering the
teamwork needed to meet the most
stringent of standards. As an early
adopter of smart energy and data analysis
software, we aim to apply digital best
practices across the board and set an
example for others to follow.”
How does it allow you to
control the use of water
and energy?
“Greater transparency results in a
better end-user experience, and these
certifications are a testament to Enova’s
commitment to providing high-quality,
efficient and reliable services.
With the system’s daily monitoring,
we can reduce our carbon dioxide
emissions which reduces costs.
Le Guennec explained: “Managers, data
analysts and technicians on the ground can
share information instantly and, with our
24-hour helpdesk support, devise fast and
effective solutions.
Due to the nature of the system, which
provides us with real-time results and an
alarm system for faults, it allows us to
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provide the healthiest and most comfortable
environment for our guests. For example, a
water leak can be a hard challenge in a hotel
with 481 rooms, yet the alarm system allows
us to immediately rectify the issue without
disrupting the guests.
How does it help with
sustainability targets?
The monitoring allows us to identify areas
in which waste is highest. We can then act
on this accordingly and ensure that we have
minimal water and energy wastage.
How successfully does the solution
meet the needs of the ops team?
The team members are always on hand
to assist and we work closely with them to
constantly improve our systems.
Why did you choose to implement an
Enova system?
Enova is our preferred facility management
company and the system made sense for our
business needs and goals. n
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