Case study
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‘One stop shop’
improves service
for a million utility
customers
How does a UAE utility company with a million consumers use
Information Technology to improve its customer service? The
Water and Electricity Authority of the Abu Dhabi Government
decided to implement iSON’s Customer Care and Billing solution
with an intuitive Arabic user-interface to execute a real-time
system that creates a ‘one stop shop’ for customer services.
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