CASE STUDY
What would you say are the
specific business results generated
by the project?
As a part of a number of initiatives
driven by our services division, Dubai
Police have experienced an increase in
citizen happiness.
Can you elaborate on other IT
systems and solutions used in
this project?
There are a number of other systems,
such as various key applications,
monitoring tools and telephony that
are integrated with assyst, providing
seamless collaboration and automation.
Did you have a similar
system previously?
Previously we had a similar system but it
wasn’t covering all of our requirements.
It was only covering part of the helpdesk
software and we didn’t have the
service catalogues and the knowledge
management. These are covered by the
Axios system.
What benefits does the system bring
for police officers? Does it make their
job easier?
Yes. It is much easier. The jobs that were
taking a long time will now take less time.
Outline some of the advantages it
gives to internal customers.
Customers are more satisfied. They can
know the level to which their request
reaches. They are up-to-date. They know
where their request will reach and how
long it will take. They have a clear idea
of what they want.
Dubai Police is a progressive
organisation that strives to enhance
our operations to better serve our
citizens, so this is a key initiative for
Dubai Police and the project was in the
planning and assessment stage for nine
months, while the implementation has
taken around the same length of time.
Can you provide reasons as to why
Axios was the stand-out partner for
this project?
A number of primary differentiators
pointed us towards Axios; technically,
the assyst platform has Arabic
language native in the platform; it
allows comprehensive integration with
other systems and, as an enterprise
product, will support Dubai Police’s
further development within and
outside the services department.
Axios’ own technical delivery team
in Dubai also means we had the
experts available at all times, which is
important for project success.
What would you say is particularly
innovative about this project?
Brigadier Khalid Nasser Alrazooqi,
General Director of Artificial Intelligence,
answered further questions on behalf of
Dubai Police.
Can you give us the time scales
behind the project and the
cost-factor involved for the
implementation and maintenance?
www.intelligentcio.com
Always thinking of the future, one
of the main goals was to employ a
platform that would cater for Dubai
Police’s long-term services strategy and
vision, and with greater adoption and
new use case applications of assyst,
Dubai Police are already planning the
next stage of expansion.
As a result of the project, Axios
presented Dubai Police with an
Innovation Award for Service
Management.
Glyn Yates said: “The award was the
result of a global Axios committee who
identified Dubai Police’s strategy and
commitment towards service excellence
and smart government, through the
dedication and foresight of the Dubai
Police leadership to the diligence and
execution of the operational and project
team. It is clear to see Dubai Police
Smart Services are leading the way with
their accomplishments.” n
“As a part of
a number of
initiatives
driven by
our services
division, Dubai
Police has
experienced
an increase
in citizen
happiness.”
INTELLIGENTCIO
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