CASE STUDY
ITSM enhances
customer satisfaction
for Dubai Police
IT Service Management (ITSM)
is all about managing the
relationships you have with
your customers. A good ITSM
combines business processes,
people and technology to
achieve the single goal of
enabling better business
productivity. This is something
Dubai Police were able to
deliver after leveraging assyst
from Axios.
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INTELLIGENTCIO
E
veryone knows it’s difficult to run
a successful organisation without
having a strong focus on IT but it’s
even better if an ITSM can transform
IT departments into service-centric
providers that add demonstrable value
for customers.
Axios Systems has developed assyst,
a comprehensive application that
automates and enforces the best
practices in ITSM. Assyst helps organisations manage all
of their services, assets and support
with a single, modern, easy-to-use ITSM
application. It includes automation,
social collaboration and multichannel
support, including mobile access
from any device. The system gets IT
support under control, reducing costs
and aligning IT activity with business
priorities, thus building a productive IT
department that delivers measurable
business value.
Under a single license its customers,
such as Dubai Police, get enterprise
automation covering all ITIL® service
delivery and support processes, as
well as innovative self-service, service
catalogue, social IT, mobile and
gamification features. With a heritage of over 25 years and
a modern web user experience, assyst
combines power and simplicity to help
organisations deliver world-class services
and support. Highly configurable
functionality means businesses are up
and running quickly. And in the long run,
www.intelligentcio.com