INTELLIGENT MANUFACTURING
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HAVELOCK AHI
IMPLEMENTS EPICOR
ERP TO STREAMLINE
OPERATIONS
Epicor Software Corporation has announced that
Havelock AHI, an interior manufacturer and fit-out
contractor, has implemented the Epicor ERP (enterprise
resource planning) solution across its six locations in the
GCC (Gulf Cooperation Council).
W
ith Epicor ERP serving
as the backbone of the
business, Havelock AHI has
been able to improve communication
between departments, streamline
operations and ultimately deliver the
highest quality products and services
to its customers in the region.
Commenting on the decision to
upgrade from a ‘home-grown’ ERP
solution to Epicor, Aiman Mahmoud,
senior IT manager, Havelock AHI, said,
“Because our core business is built
on offering bespoke solutions, it was
only natural that we would expect
the same from our ERP system. We
needed a customisable system to
meet the needs of the manufacturing
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INTELLIGENTCIO
and contracting pieces of our business
without incurring significant costs or
long implementation delays. We also
wanted a solution that would scale
easily to meet the demands of our
growing business.”
In addition to choosing a solution
that was tailor-made for their industry,
ease of implementation was another
key criterion. As Aiman explained,
“The Epicor ERP solution architecture
is extremely user friendly so, unlike
other IT implementations where
we have worked together with the
vendor and partners, we managed
the entire implementation of Epicor
ERP in house. The only module that
we did consult with the Epicor team
on was accounting, since this is
one of the critical modules that ties
everything together.” Epicor were
equally impressed with the technical
knowledge of the Havelock team and
recognised Havelock last year with
the customer award for “Achieving
Last Mile and Leveraging Epicor
Framework”.
With anywhere between 75-80
users accessing the system across
the six Havelock locations in the
GCC at any time, one of the biggest
benefits has been the improvement in
visibility and transparency across all
departments. Citing a recent example
of an order of cashier counters for
a large customer, Aiman said, “The
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