CASE STUDY
paper usage and more importantly, increased
job satisfaction for hardworking admin staff –
all of which makes for a happier workforce.
“Our Trust has a philosophy that time matters.
Using Thoughtonomy’s intelligent automation
platform has released time for our medical
secretaries, freeing them up from simple and
time-consuming tasks. This gives them more
time to speak with patients on the phone or
solve problems for doctors, nurses and other
team members. All of this means our staff
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have more time to make a difference, which
improves our patients’ care and experience.
This is how we make time matter,” said Darren
Atkins, Deputy Director of ICT, ESNEFT.
The time saved for the Trust, in combination
with other materials needed for the previous
process, means that the overall saving for the
project is estimated to be £220, 000 a year.
Additionally, the process now means that the
Trust can reduce paper and be a role model for
the NHS’ digitisation and automation efforts.
The team at ESNEFT already have
ambitious plans beyond the transformation
of the Neurology department processes
and are planning to roll its Virtual
Workforce out to other clinical specialties
and departments.
The Thoughtonomy Virtual Workforce is
becoming an integral part of transformation
plans and is consistently referenced as a way
to make ‘time matter’ within clinical and
corporate areas of the Trust. n
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