INTELLIGENT BRANDS // Software for Business
[24]7.ai partners with Blue Prism
for delivery of new AI capabilities
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THE NEW JOINT OFFERING
ENABLES [24]7 AIVA USERS
TO PROCESS A GREATER
RANGE OF TRANSACTIONAL
CAPABILITIES, WHICH RESULTS
IN FASTER RESOLUTION OF
COMPLAINTS AND INQUIRIES
[
24]7.ai, a leader for intent-driven customer
engagement solutions, has announced
that it is partnering with Blue Prism on a
new joint offering that allows [24]7 AIVA
customers to use Blue Prism’s Digital
Workforce to efficiently automate hard-to-
access back and front office systems.
By combining [24]7.ai AI-powered virtual
agents/chatbots with Blue Prism’s Digital
Workforce, [24]7.ai users can automate
processes faster, reduce response times and
deliver a more satisfying customer experience.
“For enterprise-class chatbots and virtual
agents to provide interactions that are truly
meaningful, they need access to enterprise IT
systems, including CRM data,” said Scott Horn,
Chief Marketing Officer of [24]7.ai. “With
this partnership, we’re dra matically reducing
the time and cost to deploy the world’s most
widely deployed conversational chatbot
technology with the market leader in robotic
process automation (RPA) software.”
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Large enterprises possess a wealth of data
on their clients, which holds enormous
potential to be used to provide consumers
with a better customer experience, however,
that data is often difficult to access because
it often resides in disparate, legacy systems.
Through this partnership, it is now possible
for enterprises to access this data and
analyse it using artificial intelligence, now
making it possible to anticipate consumers’
wants and needs.
The new joint offering enables [24]7
AIVA users to process a greater range of
transactional capabilities, which results in
faster resolution of complaints and inquiries,
quick escalation to live agents when needed,
better customer engagements and a boost
to agent productivity.
“Conversational Natural Language
engagement is driving customer experiences
towards high efficiency and improved
transactions. Combining this with our Digital
Workforce Platform gives us the opportunity
to serve and empower our users, with
improved customer experiences by helping
them resolve their customer issues faster and
with higher degree of accuracy,” said Shail
Khiyara, Chief Marketing and Experience
Officer at Blue Prism. “As a leader in this
space, Blue Prism has created a powerful
best of breed and the industry’s most
sought-after partner ecosystem and we are
delighted to be partnering with [24]7.ai. It
shares and supports our AI vision of giving
customers a choice.”
“Our customers demand a digital workforce
that will efficiently automate work processes
and easily integrate with their other best of
breed AI-enabled multi-channel solutions,”
said Shail Khiyara, Chief Marketing and
Experience Officer at Blue Prism. “This
partnership with [24]7.ai enables our digital
workforce to resolve more issues, faster and
with less errors, thus improving the overall
customer experience.” n
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