FEATURE: BUSINESS MOBILITY
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telephone system from the cloud, which is
a future-proof investment for companies
of all industries and sizes. NFON and
THE CURRENT IT LANDSCAPE IN
HOSPITALITY PREVENTS HOTELS
FROM DELIVERING THE ‘WHITE-GLOVE
SERVICE FOR THE DIGITAL AGE’.
Gigaset are both ‘Made in Germany’,
which stands for maximum data protection
and reliability, as well as TÜV-certified
voice quality. With this partnership, we
further strengthen our footprint in the
DECT IP market for cloud solutions. We are
very excited to team up with NFON and
look forward to jointly helping customers
optimise their business communication.”
People are also increasingly using mobile
technology supported by the cloud to
enhance their experience in the hospitality
industry. Effective communications
management, mobile integration and better
guest relations are the key drivers that are
pushing the digital transformation of hotels
– of all categories and of any size – forward.
“Think of it as the evolution of white-
glove service for the digital age,” wrote
management consultancy Accenture in its
recent report on the digitalisation of the
hospitality industry. More than 50% of all
travels are already booked online and 65% of
same-day hotel reservations are made from
a smartphone. Today, the digital experience
starts for most guests when they search
and book, so why not continue the digital
experience when they arrive at the hotel?
Legacy systems prevent
modern guest experiences
The reality is that the IT infrastructure in
the hospitality industry still runs, to a large
extent, on outdated backend systems. To
enable guest-centric service processes, hotels
using legacy systems would have to invest
significantly into customisation and bespoke
features. Even with heavy investment, on-
premise solutions for property management
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INTELLIGENTCIO
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