FEATURE: 2020 TECHNOLOGY FORECAST
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As we start a new decade, we
begin to consider what the
new year might have in store
for business leaders. We hear
from a number of experts who
offer their suggestions about
the trends they expect to
develop in 2020.
J
Josh Flinn, Director of
Product Strategy and
Innovation at Cybera
“2020 will be the year that we see Digital
Transformation move from being a
widely used marketing term, to becoming
something that makes a tangible impact
on business. The IoT is the chief driver
of this. Businesses will increasingly take
advantage of the wide array of connected
devices, super-fast connectivity speeds and
seamless security to deliver personalised and
optimised experiences for their customers.”
Richard Buxton, Head of
Collaboration at Node4
“The video-centricity of UC has been
growing steadily for the past few years
and this practice has now become widely
deployed in enterprises, not just as a
means of social communication. However,
it is unlikely that, even in 2020, the days
of people hiding from in-room cameras
or putting post-it notes over their laptop
webcams are over just yet.
42
“A focus on work mobility is something that
is driving change with real momentum, with
attitudes towards mobile working becoming
more positive and many organisations now
encouraging people to work from anywhere.
This has been and will continue to be enabled
by collaboration solutions such as softphone,
rich media meetings, video conferencing and
platforms that provide seamless transfer of
communications between different devices
and varying channels.
“The surge of Artificial Intelligence (AI) will
also continue to make an impact on the
industry and AI will increasingly become
ingrained in businesses’ UC technology
processes across all industries. This is especially
prevalent when it comes to customer contact
as businesses now understand that AI can
help to improve customer experience by
quickly and reliably providing appropriate
information to their customers utilising things
like sentiment tracking.”
Jeff Keyes, Director of Product
Marketing at Plutora
“2020 is when the reality of autonomous
teams is going to hit. The majority of
enterprises are changing their software
development organisations to have durable,
multi-year-funded, 2-pizza sized teams that
have transformed from project oriented
to real product teams. These teams are
self-directed with high level goals that they
will implement iteration after iteration. That
transformation is going to be even more
pronounced in 2020.
“Managing risk, compliance and governance
will create friction to their success. If you
want an analogy, this isn’t all that different
than giving car keys to a teenager. The goal
is that we have to get teams to a place so
20 technology
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