PROFILE
BALANCING TECHNOLOGY AND BUSINESS
UNDERSTANDING WILL BE ESSENTIAL FOR THE
TECHNOLOGY LEADER OF THE FUTURE.
them to continuously enhance their skills.
I personally commit to at least 10 days of
training a year for myself
• The best skills are those we develop
through experience and giving
people opportunities to do rewarding,
stimulating work that stretches them
and helps to achieve their potential.
I carefully consider the projects and
products the team work on so we
can create career opportunities while
delivering business value
in an environment where technologists are
among the most sought-after professionals.
Inside the organisation, ensuring the
technology has a voice at the top table
and helping non-expert, non-technical
colleagues to understand the potential
for technology to support their goals is an
age-old challenge, even at a time when the
importance of Digital Transformation is a big
focus for many boards.
The main challenges faced as a CTO National Geographic’s key IT
achievements over the past year
All CTOs face the challenge of keeping on
top of new trends and new technologies,
together with hiring and retaining talent Thanks to some heroic efforts by our team,
we’ve been able to create a new platform to
support our editorial and product development
60
INTELLIGENTCIO
needs, called CHIP. The development is an
open, cloud-first, services-driven architecture
based on open source principles.
In parallel, we have completely redesigned
our web experience to be truly mobile first,
reflecting the fact that more than half
of our consumers now visit us from their
mobile devices.
Utilising technology to enhance the
customer experience
Technology is used at all stages in the
creation of customer experiences, from
how we use Big Data and analytics tools
to understand our consumers’ wants and
needs, the application of multivariate
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