NEWS
HCL establishes new office and celebrates 20
years in the Netherlands
H
CL Technologies (HCL), a leading global
technology company, announced the
opening of a new office in The Hague,
expanding its presence in the Netherlands.
From its new state-of-the-art office, HCL
will have a core focus on offering next-
generation solutions and the ability to
serve major blue-chip organisations in the
Netherlands and in Europe. This further
strengthens its position as one of the fastest
growing technology companies in the region.
heart of the Netherlands’ business district,
where we can work even more closely with
our clients’ ecosystem and continue to drive
our business growth.”
HCL has been supporting European
businesses from its offices in the
Netherlands for the last 20 years.
During this time, HCL has empowered
organisations to embark on their Digital
Transformation journey, helping them
to become more competitive and
operationally efficient. Through design
thinking, cybersecurity, cloud-native services
and the ability to leverage new data and
analytics capabilities, HCL helps its clients
to create more agile, customer-centric
approaches to service delivery.
“This is an incredible milestone marking
HCL’s long legacy and strong relationships
with customers in the Netherlands,” said
Sudip Lahiri, SVP and Head of Financial
Services in Europe, HCL Technologies. “We’ve
had the privilege of working with some of
the region’s largest blue-chip companies and
we look forward to continuing to grow our
customer base even further, especially with
our Mode 2 and Mode 3 offerings. Our new
office in The Hague places us right at the
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Nationwide voted UK’s most trusted bank
N
ationwide is the UK’s most trusted
financial service provider for 2018,
according to new research from experience
management company, Qualtrics.
The research, which surveyed 1,000 UK
consumers about the banks and financial
services they use, explored aspects
including customer loyalty and trust, and
the technology trends that are defining the
future of banking.
Of the UK’s most-used banks, Nationwide,
RBS and Barclays have the highest levels of
customer trust and there’s a direct link to
customer engagement, with those banks
seeing higher levels of loyalty, with 86%
of RBS customers and 75% of Nationwide
customers saying they are likely to stay with
their bank for the next two years, compared
to an average of 68% across the sector.
Commenting on this finding, Luke Williams,
CX Strategy Lead at Qualtrics, said: “It’s long
been said that customer trust takes a lifetime
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to build and a moment to destroy. In our
experience, this isn’t the case. Customers
don’t stop trusting brands because of one
specific crisis – no matter how severe. In reality,
customer trust is eroded over time through
continuous, disappointing experiences.
“The brands that have come out on top
in our trust index do not have a magic
formula, they are simply providing consistent
experiences that regularly meet the
expectations of their customers.
“For the most part, this comes down to
listening to customers and understanding
the little things that define a great
experience. That’s where true trust and
ultimately, true customer loyalty is forged.”
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