Intelligent CIO Europe Issue 15 - Page 82

GET TO KNOW What are the region-specific challenges when implementing new technologies in Europe? Anything that involves regulations and government mandates. For example, in the UK the government regulations for the energy supply market are highly demanding while being very dynamic. We have a lot of experience in this vertical and have addressed these issues for customers by providing the necessary capabilities, such as a localisation layer with policy configuration capabilities and business process management workflows that are open for modifications. This allows a rapid implementation of compliance with the relevant regulatory requirements without impacting the core of the solution. Consumer behaviours have been changed by the likes of Google, Apple, Facebook, Samsung and various others. Today, consumers expect that service providers will be able to predict their individual needs and offer personalised services and customer experiences. This is a huge challenge for providers of commodity services in competitive markets such as telecoms, utility companies and financial institutions, where both existing and potential customers expect the personalisation of services. Artificial Intelligence applied to consumer data and integrated within the landscape of business support systems can be a strong competitive advantage for modern service providers. Access to AI-driven technologies has become easier thanks to large players such as AWS and Google. Both have introduced and make readily available a variety of AI solutions that are straightforward to use. Another important point is that government regulators are taking action to define privacy mandates restricting the use of consumer data. These steps regulate use of Big Data and AI algorithms without compromising on privacy. Levering both AI and Big Data technologies will benefit service providers and this is something that will certainly happen in 2019. 82 INTELLIGENTCIO What do you currently identify as the major areas of investment in your industry? In the billing space, there are less large- scale replacement projects that take years to complete. There is a growing demand for efficient implementations that deliver maximum value in a short timeframe. This we see happening for both replacement and greenfield projects. More and more service providers are also moving away from expensive on-premise deployments and are preferring to run their billing operation from the cloud in a managed service model. How do you deal with stress and unwind outside of the office? A few years ago, I started sailing competitively. Myself and my sailing team compete in yacht races around Europe regularly. What changes to your job role have you seen in the last year and how do you see these developing in the next 12 months? Over the past year, we achieved a level of maturity with our micro-service architecture that includes several-micro services integrated both by direct APIs and Kafka messaging bus. Our modern DevOps technics have helped us with the agility of our development processes and have extended the deployment of both pure cloud and additional hybrid options. This year, we will be focusing on extending our partnerships with other vendors and technological leaders to expand our solution both in terms of functional and technological capabilities. Examples include ML billing algorithms, prediction and automation scenarios, service enablers and omnichannel systems. If you could go back and change one career decision, what would it be? What advice would you offer somebody aspiring to obtain C-level position in your industry? I’m pleased to say I don’t have any regrets. There have been many challenges along the way and there are many things that did not go to plan or that I might have done differently. However, I am pleased with how my career has developed and the direction it’s heading. Continuously evaluate technology trends for practical benefits of your customers. Also, conduct ongoing research and experiments to enrich your product offerings and overall portfolio, and find a way to achieve a creative working atmosphere that allows the company to obtain its targets. n