Intelligent CIO Europe Issue 15 - Page 44

FEATURE: BUSINESS MOBILITY Catering to an evolving workforce Today, workforces are distributed and digital, and mobilising a workforce is critical not only for employee satisfaction and productivity, but also for an organisation’s bottom line. Mobility solutions empower employees to work ‘smarter’ while improving productivity by providing the required information on the go. Organisations everywhere are revamping business models to equip employees with solutions that support a variety of applications including; dispatching, customer relationship management, asset management, mobile point of sale (POS), medication administration and warehouse management – to name just a few. The benefits associated with these investments are equally diverse as it can ////////////////////////////////////////////////////////////////////////// is being embraced by employees and customers alike, helping to provide people with more personalised and efficient services while enabling employees to realise new levels of productivity. The mobility management challenge Regardless of size, any organisation with a mobile workforce must have mobility management software in place. Smart and rugged devices are now critical to business and must be managed and supported efficiently. For the most part, devices and apps work smoothly, but sometimes things go wrong. Even one dropped connection or poorly performing application per shift can translate into an annual cost of almost £16,000 in support and productivity loss per mobile worker. The consequence of each failure mobility is deployed, it is often the company’s network connectivity issues that are the leading cause of failures. This includes anything from basic cellular and Wi-Fi connectivity glitches to secure VPN problems. Almost as troublesome are software errors, specifically application issues, operating system problems and security/access control complications. It should come as no surprise that the biggest concern for ongoing business mobility initiatives is data and file security. With new data privacy regulations such as GDPR in play, companies are more concerned than ever about keeping sensitive data secure and private. As companies broaden and deepen their mobility deployments, real-time security and management of mobile devices, apps and their connectivity are more critical than ever. Embracing business mobility WITH ALMOST 80% OF ORGANISATIONS BELIEVING THAT THEIR EMPLOYEES CANNOT DO THEIR JOBS EFFECTIVELY WITHOUT MOBILE TECHNOLOGY, IT IS IMPERATIVE THAT ORGANISATIONS UNDERSTAND BUSINESS MOBILITY IS ABOUT MUCH MORE THAN JUST THE DEVICE. increase workforce performance efficiencies, enabling flexibility, improving customer engagement, streamlining operations and improving decision making so organisations can maximise their competitive advantage. It also affords greater creativity, redefines operations and ultimately aids business growth. But the shift to business mobility is not just about cutting costs or jump- starting revenues, it’s also about serving and delighting customers and building future businesses for the digital era. incident can result in up to 100 minutes in lost productivity or 23% of a daily shift. Mobility is no longer just a new business trend – it’s a means of working which While securing and managing a multitude of devices can be difficult, once business 44 INTELLIGENTCIO Mobile technology has become increasingly paramount to the success of a business and while improving workforce productivity remains the leading business- critical mobility investment driver, organisations are similarly leveraging these investments to drive revenues, improve real-time decision making and introduce competitive differentiation. There is no doubt that the explosive growth of smartphones and tablets has made business mobility more complicated. With a huge range of makes and models of mobile, tablets and special-purpose devices that often run on different operating systems, organisations that aren’t leveraging an integrated mobile approach could see significant losses in revenue. Leigh Moody, Managing Director UK at SOTI www.intelligentcio.com